Claim Hotline Executive (Inbound & Outbound)

JOB PURPOSE :

• To handle calls, inquiries and provide customers with support and consultancy relating to Health and Life claims to push expertise for prompt and accurate assessment and excellent services.

PRINCIPAL ACCOUNTABILITIES :

• Handling 24/7 inbound and outbound calls about customers and sales’ Health and life claims concerns, enquiries and complaints in a timely manner and in accordance with company’s policy, providing right information, appropriate solutions and alternatives;
• Handling hospitals/medical providers’ enquiries for arrangement of direct billing services to DLVN’s clients;
• Updating completed and accurate information on customers/sales/hospitals interaction in system promptly and accurately.;
• Duties to support Department targets and Company objectives as and when assigned by Line Manager.