Hồ sơ ứng viên

• Create and maintain a strong relationship with the local authorities to keep up to date
any regulation or policy may affected to the business
• Build the network with the local supplier, vendors, keep bench-marking the price and
selling policy to guarantee clients’ experience and cost saving
• Produce annual budget and keep working with the related staff to work within the budget
as well as optimizing the revenue and clients’ experience
• Building the norm for the operation process to improve the transparency and work
efficiency
• Keep in touch with clients to gather feedback and solve any issue related to F&B, Touring,
Room service….
• Ensures all activities performed within the department are in accordance with the
company’s business objectives, and established safety and security standards.
• Coordinate the land and sea transfer to assure the proper timing
• Coordinate with flight schedule for the seaplane schedule to offer client the best P/U time
• Weekly/monthly inspection to suggest any adjustment/equipment installment to
improve customer experience, safety, security requirement

• Heading the operation planning functions including segmentation and targeting,
product offerings, implementation, sales integration for general marketing and product
development.
• Produce the annual budgets and operation forecasts; produce regulation and policy to
improve work efficiency
• Negotiate, sign contract and maintain relationship with suppliers and partners
• Manage the recruitment, training, evaluation process in order to improve staff
performance that aim to improve clients’ experience
• Analyze the monthly financial report to suggest improvement if any
• Receive service request from partners and operation for handling and assign vehicle
accordingly
• Team leader, supervising others staffs in achieve monthly and annual target.
• Manage the technical supervisor and approve for the maintenance and repair request
with high knowledge of technical and automobile in order to cost saving and maintain
safety, service standard
• Work closely with the internal audit department to improve the working process to
reduce the risk or corruption if any in the team
• Working with other department to gather client’s feedback, mysterious check feedback
to improve customer service and staffs/drivers’ performance
• Organize meeting to review the process and suggestion to improve work productivity
• Train and coach the team to improve customer service, soft skill and language skill…
• Generating periodic market reviews, analyzing departmental performance, target
achievements and budgetary adherence for recommending corrective actions
accordingly.
• Evaluating overall results of plans in terms of turnover, hiring plan…
• Searching for suppliers/vendors related to distributed service, build up relationship,
training and supervising them in offer clients the best customer service and experience
• Ensures all activities performed within the department are in accordance with the
company’s business objectives, and established safety and security standards.
• Scheduling daily transfer service for clients in targeting to optimize revenue as well as
maintain the customer service, safety standard
• Create gasoline norm, part replacement norm to improve the productivity and fleet
management efficiency
• Coordinate with airport representative to well assigned land transfer service accordingly
• Assist general director in set up target and overview the workload, build and review the
ISO process to improve the transparency and work efficiency
• Collect feedback from clients and suggest improvement from related staffs for a better
customer experience with contributed service

• Heading the operation planning functions including segmentation and targeting,
product offerings, implementation, sales integration for general marketing and product
development.
• Produce the annual budgets and operation forecasts; produce regulation and policy to
improve work efficiency
• Negotiate, sign contract and maintain relationship with suppliers and partners
• Manage the recruitment, training, evaluation process in order to improve staff
performance that aim to improve clients’ experience
• Analyze the monthly financial report to suggest improvement if any
• Receive service request from partners and operation for handling and assign vehicle
accordingly
• Lead the others staffs in achieve monthly and annual target.
• Manage the technical supervisor and approve for the maintenance and repair request
with high knowledge of technical and automobile in order to cost saving and maintain
safety, service standard
• Work closely with the internal audit department to improve the working process to
reduce the risk or corruption if any in the team
• Working with other department to gather client’s feedback, mysterious check feedback
to improve customer service and staffs/drivers’ performance
• Organize meeting to review the process and suggestion to improve work productivity
• Train and coach the team to improve customer service, soft skill and language skill…
• Generating periodic market reviews, analyzing departmental performance, target
achievements and budgetary adherence for recommending corrective actions
accordingly.
• Evaluating overall results of plans in terms of turnover, hiring plan…
• Searching for suppliers/vendors related to distributed service, build up relationship,
training and supervising them in offer clients the best customer service and experience
• Ensures all activities performed within the department are in accordance with the
company’s business objectives, and established safety and security standards.
• Scheduling daily transfer service for clients in targeting to optimize revenue as well as
maintain the customer service, safety standard
• Create gasoline norm, part replacement norm to improve the productivity and fleet
management efficiency
• Coordinate with airport representative to well assigned land transfer service accordingly
• Assist general director in set up target and overview the workload, build and review the
ISO process to improve the transparency and work efficiency
• Collect feedback from clients and suggest improvement from related staffs for a better
customer experience

• Build up a full restructure plan for the company by the knowledge of the local and
network, analyze and set up new SOP, build up the ISO process, collaborate with HRM
to create a new organization chart and JD to all staff
• Risk management: review all the current structure and working process to find out the
risk and produce a new procedure/solution to improve the efficiency and productivity
of the organization.
• Create and maintain a strong network with the local authorities to keep up to date any
regulation or policy may affected to the business
• Build the network with the local supplier, vendors, keep bench-marking the price and
selling policy to guarantee clients’ experience and cost saving
• Produce annual budget and keep working with the related staff to work within the budget
as well as optimizing the revenue and clients’ experience
• Building the norm for the operation process to improve the transparency and efficiency
• Keep in touch with clients to gather feedback and release solution for any issue related
to F&B, Excursion, HK….
• Ensures all activities performed within the department are in accordance with the
company’s business objectives, and established safety and security standards.
• Business development: keep in touch with travel agents, partner to maintain good
relationship, seeking for any potential partnership in the local
• Project manager: take the lead all the current project on site and propose to the BOD for
the new investment plan related to the market segment and the opportunity in Halong
• Manage the reservation and operation team to maintain the SOP and promptly response
to all inquiries from travel agent and online sales.

• Supervised and trained teams of part-time and full-time employees in sales,
merchandising, and inventory control
• Overseeing daily operation, productive in operation to improve the operating cost
• Setup the sales target and searching for the opportunity to improve the sales accuracy
• Develop the new product that matching the current consequence and landscape of the
area
• Developing and implementing growth strategies
• Training low-level managers and staff to adapt with the SOP and service standard
• Creating and managing budgets
• Improving revenue, analyzing the customers' demand, habit and feedback for the
proper products
• HR: Create a hierarchy for the current business, hiring the new staffs, coaching and
motivating team to achieve the target.
• Evaluating performance and productivity of the team
• Analyzing accounting and financial data for a proper improvement in operation
• Coordinate with others head of departments/companies in the group to implement or
complete the joint project
• Coordinate with the PR & Marketing team to improve branding/product influencing to
the potential customers.
• Event planning: Take responsibility for all the branding event of the group, find and
coordinate with contractors/suppliers to implement the event plan and reach the
branding/marketing target
• Working closely with landscaping and creation team to improve the clients experiment
in the area
• Manage the F&B team in setting up/reviewing the market list, approve the food norm and
banquet/buffet decoration as the F&B demand
• Review all the purchasing orders to be sure all the new tools/equipment reaching the
standard level

• Managed a team of marketing professionals to ensure the success of marketing
campaigns.
• Develop strategic sales and marketing programs & materials such as advertising, event
planning and online promotion
• Review the content calendar to assure all content meet the brand's identity and visual
requirement
• Worked alongside marketing specialists and graphic designers
• Empowered team synergy and a positive workflow.
• Planned, executed, and managed online marketing efforts, resulting in a wide range of
company advancements.
• Put forth carefully planned strategies to improve company business.
• Developed consumer promotions, advertising, and sales programs
• Established sales goals by forecasting annual sales quotas and projecting expected sales
volume for existing and new products.
• Helped to achieve a significant increase in sales revenue.
• Effectively managed and lead a sales team consisting of 10+ people to drive company
proficiency and success.
• Brought forth a clean record of meeting monthly sales quotas.
• Supervised and trained teams of part-time and full-time employees in sales
• Research the market to develop the the strategic sales
• Monitored the performance of sales team members and worked to increase team morale
and motivation.
• Worked to ensure a neat and attractive sales environment, and assisted in the setup of
visual displays.
• Worked with the mission of the company in mind and served as a dedicated and
enthusiastic part of the sales team.
• Develop package and product that meet the market demand
• Analyze monthly sales & marketing report to setup goal and quota for the next month.
• Brought forth a strong and useful understanding of economic, financial, and marketing
concepts and strategies.
• Designed and implemented systems to measure sales and marketing effectiveness that
helped eliminate ineffectiveness and boosted productivity.
• Collaborated with marketing professionals and creative directors to ensure the brand and
mission of the company was honored.
• Worked to motivate and support all creative staff, resulting in excellent workflow and
productivity