Ngành nghề
Nơi làm việc
Đoàn Quốc Việt
Thông tin nghề nghiệp
15
Đại học
Đã có gia đình
Giám đốc/ Quản lý cấp cao
Toàn Quốc, (có thể thay đổi nơi làm việc)
60 triệu
Kinh nghiệm làm việc
Từ 2013 đến 2015: Giám đốc/ Quản lý cấp cao tại Thien Minh Yacht Co., Ltd, Halong
• Create and maintain a strong relationship with the local authorities to keep up to date
any regulation or policy may affected to the business
• Build the network with the local supplier, vendors, keep bench-marking the price and
selling policy to guarantee clients’ experience and cost saving
• Produce annual budget and keep working with the related staff to work within the budget
as well as optimizing the revenue and clients’ experience
• Building the norm for the operation process to improve the transparency and work
efficiency
• Keep in touch with clients to gather feedback and solve any issue related to F&B, Touring,
Room service….
• Ensures all activities performed within the department are in accordance with the
company’s business objectives, and established safety and security standards.
• Coordinate the land and sea transfer to assure the proper timing
• Coordinate with flight schedule for the seaplane schedule to offer client the best P/U time
• Weekly/monthly inspection to suggest any adjustment/equipment installment to
improve customer experience, safety, security requirement
any regulation or policy may affected to the business
• Build the network with the local supplier, vendors, keep bench-marking the price and
selling policy to guarantee clients’ experience and cost saving
• Produce annual budget and keep working with the related staff to work within the budget
as well as optimizing the revenue and clients’ experience
• Building the norm for the operation process to improve the transparency and work
efficiency
• Keep in touch with clients to gather feedback and solve any issue related to F&B, Touring,
Room service….
• Ensures all activities performed within the department are in accordance with the
company’s business objectives, and established safety and security standards.
• Coordinate the land and sea transfer to assure the proper timing
• Coordinate with flight schedule for the seaplane schedule to offer client the best P/U time
• Weekly/monthly inspection to suggest any adjustment/equipment installment to
improve customer experience, safety, security requirement
Từ 2016 đến 2016: Giám đốc/ Quản lý cấp cao tại Thien Minh Transport Co.,Ltd, Hochiminh City
• Heading the operation planning functions including segmentation and targeting,
product offerings, implementation, sales integration for general marketing and product
development.
• Produce the annual budgets and operation forecasts; produce regulation and policy to
improve work efficiency
• Negotiate, sign contract and maintain relationship with suppliers and partners
• Manage the recruitment, training, evaluation process in order to improve staff
performance that aim to improve clients’ experience
• Analyze the monthly financial report to suggest improvement if any
• Receive service request from partners and operation for handling and assign vehicle
accordingly
• Team leader, supervising others staffs in achieve monthly and annual target.
• Manage the technical supervisor and approve for the maintenance and repair request
with high knowledge of technical and automobile in order to cost saving and maintain
safety, service standard
• Work closely with the internal audit department to improve the working process to
reduce the risk or corruption if any in the team
• Working with other department to gather client’s feedback, mysterious check feedback
to improve customer service and staffs/drivers’ performance
• Organize meeting to review the process and suggestion to improve work productivity
• Train and coach the team to improve customer service, soft skill and language skill…
• Generating periodic market reviews, analyzing departmental performance, target
achievements and budgetary adherence for recommending corrective actions
accordingly.
• Evaluating overall results of plans in terms of turnover, hiring plan…
• Searching for suppliers/vendors related to distributed service, build up relationship,
training and supervising them in offer clients the best customer service and experience
• Ensures all activities performed within the department are in accordance with the
company’s business objectives, and established safety and security standards.
• Scheduling daily transfer service for clients in targeting to optimize revenue as well as
maintain the customer service, safety standard
• Create gasoline norm, part replacement norm to improve the productivity and fleet
management efficiency
• Coordinate with airport representative to well assigned land transfer service accordingly
• Assist general director in set up target and overview the workload, build and review the
ISO process to improve the transparency and work efficiency
• Collect feedback from clients and suggest improvement from related staffs for a better
customer experience with contributed service
product offerings, implementation, sales integration for general marketing and product
development.
• Produce the annual budgets and operation forecasts; produce regulation and policy to
improve work efficiency
• Negotiate, sign contract and maintain relationship with suppliers and partners
• Manage the recruitment, training, evaluation process in order to improve staff
performance that aim to improve clients’ experience
• Analyze the monthly financial report to suggest improvement if any
• Receive service request from partners and operation for handling and assign vehicle
accordingly
• Team leader, supervising others staffs in achieve monthly and annual target.
• Manage the technical supervisor and approve for the maintenance and repair request
with high knowledge of technical and automobile in order to cost saving and maintain
safety, service standard
• Work closely with the internal audit department to improve the working process to
reduce the risk or corruption if any in the team
• Working with other department to gather client’s feedback, mysterious check feedback
to improve customer service and staffs/drivers’ performance
• Organize meeting to review the process and suggestion to improve work productivity
• Train and coach the team to improve customer service, soft skill and language skill…
• Generating periodic market reviews, analyzing departmental performance, target
achievements and budgetary adherence for recommending corrective actions
accordingly.
• Evaluating overall results of plans in terms of turnover, hiring plan…
• Searching for suppliers/vendors related to distributed service, build up relationship,
training and supervising them in offer clients the best customer service and experience
• Ensures all activities performed within the department are in accordance with the
company’s business objectives, and established safety and security standards.
• Scheduling daily transfer service for clients in targeting to optimize revenue as well as
maintain the customer service, safety standard
• Create gasoline norm, part replacement norm to improve the productivity and fleet
management efficiency
• Coordinate with airport representative to well assigned land transfer service accordingly
• Assist general director in set up target and overview the workload, build and review the
ISO process to improve the transparency and work efficiency
• Collect feedback from clients and suggest improvement from related staffs for a better
customer experience with contributed service
Từ 2007 đến 2016: Trưởng phòng/ Quản lý cấp trung tại Thien Minh Transport Co., Ltd, Hanoi
• Heading the operation planning functions including segmentation and targeting,
product offerings, implementation, sales integration for general marketing and product
development.
• Produce the annual budgets and operation forecasts; produce regulation and policy to
improve work efficiency
• Negotiate, sign contract and maintain relationship with suppliers and partners
• Manage the recruitment, training, evaluation process in order to improve staff
performance that aim to improve clients’ experience
• Analyze the monthly financial report to suggest improvement if any
• Receive service request from partners and operation for handling and assign vehicle
accordingly
• Lead the others staffs in achieve monthly and annual target.
• Manage the technical supervisor and approve for the maintenance and repair request
with high knowledge of technical and automobile in order to cost saving and maintain
safety, service standard
• Work closely with the internal audit department to improve the working process to
reduce the risk or corruption if any in the team
• Working with other department to gather client’s feedback, mysterious check feedback
to improve customer service and staffs/drivers’ performance
• Organize meeting to review the process and suggestion to improve work productivity
• Train and coach the team to improve customer service, soft skill and language skill…
• Generating periodic market reviews, analyzing departmental performance, target
achievements and budgetary adherence for recommending corrective actions
accordingly.
• Evaluating overall results of plans in terms of turnover, hiring plan…
• Searching for suppliers/vendors related to distributed service, build up relationship,
training and supervising them in offer clients the best customer service and experience
• Ensures all activities performed within the department are in accordance with the
company’s business objectives, and established safety and security standards.
• Scheduling daily transfer service for clients in targeting to optimize revenue as well as
maintain the customer service, safety standard
• Create gasoline norm, part replacement norm to improve the productivity and fleet
management efficiency
• Coordinate with airport representative to well assigned land transfer service accordingly
• Assist general director in set up target and overview the workload, build and review the
ISO process to improve the transparency and work efficiency
• Collect feedback from clients and suggest improvement from related staffs for a better
customer experience
product offerings, implementation, sales integration for general marketing and product
development.
• Produce the annual budgets and operation forecasts; produce regulation and policy to
improve work efficiency
• Negotiate, sign contract and maintain relationship with suppliers and partners
• Manage the recruitment, training, evaluation process in order to improve staff
performance that aim to improve clients’ experience
• Analyze the monthly financial report to suggest improvement if any
• Receive service request from partners and operation for handling and assign vehicle
accordingly
• Lead the others staffs in achieve monthly and annual target.
• Manage the technical supervisor and approve for the maintenance and repair request
with high knowledge of technical and automobile in order to cost saving and maintain
safety, service standard
• Work closely with the internal audit department to improve the working process to
reduce the risk or corruption if any in the team
• Working with other department to gather client’s feedback, mysterious check feedback
to improve customer service and staffs/drivers’ performance
• Organize meeting to review the process and suggestion to improve work productivity
• Train and coach the team to improve customer service, soft skill and language skill…
• Generating periodic market reviews, analyzing departmental performance, target
achievements and budgetary adherence for recommending corrective actions
accordingly.
• Evaluating overall results of plans in terms of turnover, hiring plan…
• Searching for suppliers/vendors related to distributed service, build up relationship,
training and supervising them in offer clients the best customer service and experience
• Ensures all activities performed within the department are in accordance with the
company’s business objectives, and established safety and security standards.
• Scheduling daily transfer service for clients in targeting to optimize revenue as well as
maintain the customer service, safety standard
• Create gasoline norm, part replacement norm to improve the productivity and fleet
management efficiency
• Coordinate with airport representative to well assigned land transfer service accordingly
• Assist general director in set up target and overview the workload, build and review the
ISO process to improve the transparency and work efficiency
• Collect feedback from clients and suggest improvement from related staffs for a better
customer experience
Từ 2016 đến 2018: Phó giám đốc tại Thien Minh Yacht Co.,Ltd, Halong
• Build up a full restructure plan for the company by the knowledge of the local and
network, analyze and set up new SOP, build up the ISO process, collaborate with HRM
to create a new organization chart and JD to all staff
• Risk management: review all the current structure and working process to find out the
risk and produce a new procedure/solution to improve the efficiency and productivity
of the organization.
• Create and maintain a strong network with the local authorities to keep up to date any
regulation or policy may affected to the business
• Build the network with the local supplier, vendors, keep bench-marking the price and
selling policy to guarantee clients’ experience and cost saving
• Produce annual budget and keep working with the related staff to work within the budget
as well as optimizing the revenue and clients’ experience
• Building the norm for the operation process to improve the transparency and efficiency
• Keep in touch with clients to gather feedback and release solution for any issue related
to F&B, Excursion, HK….
• Ensures all activities performed within the department are in accordance with the
company’s business objectives, and established safety and security standards.
• Business development: keep in touch with travel agents, partner to maintain good
relationship, seeking for any potential partnership in the local
• Project manager: take the lead all the current project on site and propose to the BOD for
the new investment plan related to the market segment and the opportunity in Halong
• Manage the reservation and operation team to maintain the SOP and promptly response
to all inquiries from travel agent and online sales.
network, analyze and set up new SOP, build up the ISO process, collaborate with HRM
to create a new organization chart and JD to all staff
• Risk management: review all the current structure and working process to find out the
risk and produce a new procedure/solution to improve the efficiency and productivity
of the organization.
• Create and maintain a strong network with the local authorities to keep up to date any
regulation or policy may affected to the business
• Build the network with the local supplier, vendors, keep bench-marking the price and
selling policy to guarantee clients’ experience and cost saving
• Produce annual budget and keep working with the related staff to work within the budget
as well as optimizing the revenue and clients’ experience
• Building the norm for the operation process to improve the transparency and efficiency
• Keep in touch with clients to gather feedback and release solution for any issue related
to F&B, Excursion, HK….
• Ensures all activities performed within the department are in accordance with the
company’s business objectives, and established safety and security standards.
• Business development: keep in touch with travel agents, partner to maintain good
relationship, seeking for any potential partnership in the local
• Project manager: take the lead all the current project on site and propose to the BOD for
the new investment plan related to the market segment and the opportunity in Halong
• Manage the reservation and operation team to maintain the SOP and promptly response
to all inquiries from travel agent and online sales.
Từ 2019 đến 2020: Quản lý tại Ecopark Group Joint-stock Company , Hung Yen
• Supervised and trained teams of part-time and full-time employees in sales,
merchandising, and inventory control
• Overseeing daily operation, productive in operation to improve the operating cost
• Setup the sales target and searching for the opportunity to improve the sales accuracy
• Develop the new product that matching the current consequence and landscape of the
area
• Developing and implementing growth strategies
• Training low-level managers and staff to adapt with the SOP and service standard
• Creating and managing budgets
• Improving revenue, analyzing the customers' demand, habit and feedback for the
proper products
• HR: Create a hierarchy for the current business, hiring the new staffs, coaching and
motivating team to achieve the target.
• Evaluating performance and productivity of the team
• Analyzing accounting and financial data for a proper improvement in operation
• Coordinate with others head of departments/companies in the group to implement or
complete the joint project
• Coordinate with the PR & Marketing team to improve branding/product influencing to
the potential customers.
• Event planning: Take responsibility for all the branding event of the group, find and
coordinate with contractors/suppliers to implement the event plan and reach the
branding/marketing target
• Working closely with landscaping and creation team to improve the clients experiment
in the area
• Manage the F&B team in setting up/reviewing the market list, approve the food norm and
banquet/buffet decoration as the F&B demand
• Review all the purchasing orders to be sure all the new tools/equipment reaching the
standard level
merchandising, and inventory control
• Overseeing daily operation, productive in operation to improve the operating cost
• Setup the sales target and searching for the opportunity to improve the sales accuracy
• Develop the new product that matching the current consequence and landscape of the
area
• Developing and implementing growth strategies
• Training low-level managers and staff to adapt with the SOP and service standard
• Creating and managing budgets
• Improving revenue, analyzing the customers' demand, habit and feedback for the
proper products
• HR: Create a hierarchy for the current business, hiring the new staffs, coaching and
motivating team to achieve the target.
• Evaluating performance and productivity of the team
• Analyzing accounting and financial data for a proper improvement in operation
• Coordinate with others head of departments/companies in the group to implement or
complete the joint project
• Coordinate with the PR & Marketing team to improve branding/product influencing to
the potential customers.
• Event planning: Take responsibility for all the branding event of the group, find and
coordinate with contractors/suppliers to implement the event plan and reach the
branding/marketing target
• Working closely with landscaping and creation team to improve the clients experiment
in the area
• Manage the F&B team in setting up/reviewing the market list, approve the food norm and
banquet/buffet decoration as the F&B demand
• Review all the purchasing orders to be sure all the new tools/equipment reaching the
standard level
Từ 2020 đến 2020: Giám đốc/ Quản lý cấp cao tại Gami Hospitality, Hoian
• Managed a team of marketing professionals to ensure the success of marketing
campaigns.
• Develop strategic sales and marketing programs & materials such as advertising, event
planning and online promotion
• Review the content calendar to assure all content meet the brand's identity and visual
requirement
• Worked alongside marketing specialists and graphic designers
• Empowered team synergy and a positive workflow.
• Planned, executed, and managed online marketing efforts, resulting in a wide range of
company advancements.
• Put forth carefully planned strategies to improve company business.
• Developed consumer promotions, advertising, and sales programs
• Established sales goals by forecasting annual sales quotas and projecting expected sales
volume for existing and new products.
• Helped to achieve a significant increase in sales revenue.
• Effectively managed and lead a sales team consisting of 10+ people to drive company
proficiency and success.
• Brought forth a clean record of meeting monthly sales quotas.
• Supervised and trained teams of part-time and full-time employees in sales
• Research the market to develop the the strategic sales
• Monitored the performance of sales team members and worked to increase team morale
and motivation.
• Worked to ensure a neat and attractive sales environment, and assisted in the setup of
visual displays.
• Worked with the mission of the company in mind and served as a dedicated and
enthusiastic part of the sales team.
• Develop package and product that meet the market demand
• Analyze monthly sales & marketing report to setup goal and quota for the next month.
• Brought forth a strong and useful understanding of economic, financial, and marketing
concepts and strategies.
• Designed and implemented systems to measure sales and marketing effectiveness that
helped eliminate ineffectiveness and boosted productivity.
• Collaborated with marketing professionals and creative directors to ensure the brand and
mission of the company was honored.
• Worked to motivate and support all creative staff, resulting in excellent workflow and
productivity
campaigns.
• Develop strategic sales and marketing programs & materials such as advertising, event
planning and online promotion
• Review the content calendar to assure all content meet the brand's identity and visual
requirement
• Worked alongside marketing specialists and graphic designers
• Empowered team synergy and a positive workflow.
• Planned, executed, and managed online marketing efforts, resulting in a wide range of
company advancements.
• Put forth carefully planned strategies to improve company business.
• Developed consumer promotions, advertising, and sales programs
• Established sales goals by forecasting annual sales quotas and projecting expected sales
volume for existing and new products.
• Helped to achieve a significant increase in sales revenue.
• Effectively managed and lead a sales team consisting of 10+ people to drive company
proficiency and success.
• Brought forth a clean record of meeting monthly sales quotas.
• Supervised and trained teams of part-time and full-time employees in sales
• Research the market to develop the the strategic sales
• Monitored the performance of sales team members and worked to increase team morale
and motivation.
• Worked to ensure a neat and attractive sales environment, and assisted in the setup of
visual displays.
• Worked with the mission of the company in mind and served as a dedicated and
enthusiastic part of the sales team.
• Develop package and product that meet the market demand
• Analyze monthly sales & marketing report to setup goal and quota for the next month.
• Brought forth a strong and useful understanding of economic, financial, and marketing
concepts and strategies.
• Designed and implemented systems to measure sales and marketing effectiveness that
helped eliminate ineffectiveness and boosted productivity.
• Collaborated with marketing professionals and creative directors to ensure the brand and
mission of the company was honored.
• Worked to motivate and support all creative staff, resulting in excellent workflow and
productivity
Kỹ năng
- Kỹ năng tổ chức
- Kỹ năng lãnh đạo
- Kỹ năng đào tạo
- Kỹ năng làm việc theo nhóm
- Kỹ năng nghiên cứu
- Kỹ năng thuyết phục khách hàng
- Kỹ năng lãnh đạo
- Kỹ năng đào tạo
- Kỹ năng làm việc theo nhóm
- Kỹ năng nghiên cứu
- Kỹ năng thuyết phục khách hàng
Ngoại ngữ
- Tiếng Anh (Cao cấp)
Học vấn bằng cấp
- Cử nhân văn hóa du lịch từ 2001 - 2005 tại Trường đại học Văn hóa Hà Nội (ngành học: Khác)
- MMBA từ 2013 - 2014 tại Trường Đại học Kinh tế TP.HCM (ngành học: Khác)
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