Hồ sơ ứng viên

Ensure that the projects are managed and conducted in a proper and business manner.
- Interact with the Developer / Home Owner Committee and the Owner of the Apartment / customer (3rd party) to ensure the goals are met.
- Perform marketing and rental, negotiate new leases / early termination contract (if necessary) and extension of the lease. Coordinate to support tenants in terms of procedures and conditions for moving-in / moving-out.
- Ensure at all times the proper performances by external contractors for all maintenance contracts with regards to equipment installation, services and repairs in the premises.
- Implement the general regulations of the Company in the operation of the building.
Building more relevant documents and work procedures to operate efficiently and appropriately Building Management.
- Coordinate with the relevant department to prepare, submit the Budget and control the approved budget periodically for operating costs and capital.
- Ensure that proper supervision of maintenance of all common services including the air-conditioning system, fire equipment, swimming pool, electricity generators, security system and all other common services relating to the Building.
- Ensures all service requests/needs from tenants, employees and management are attended and responded in a timely manner.
- Prepare and submit a monthly financial statements and a written report of each
quarter which will include: a cash flow summary, profit and loss summary, leasing report.
- Prepare and submit a proposed budget of income and expenditure for the following calendar year, that budget to include a break down of income, expenditure, profit and loss summary for the 12 month period.
- Recruit and train for employees in accordance with the prescribed standards and
organize the management at the Building.

Being in charge of Operation team with 80 headcounts (Front Office Dept, Maintenance Dept, Housekeeping Dept,…).
- Being Responsible to manage everyday operations of 459 rooms, suites and villas, ensuring the quality and standards are meeting the expectation of the guests on a daily basis.
- Conduct daily/ weekly/ monthly operations meeting with Housekeeping Department,
Maintenance Department and and submit of meeting minute to IHG Head Office for staying informed of changes affecting operations.
- Writing and continuously improving the Standard Operating Procedures (to be followed by managers & associate).
= Implementing Policies and Procedures under the guidance of Intercontinental Brand.
- Determine customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; analyzing information.
- Provide support handling guest complaints and resolving grievances and conflicts in any occurs.
- Represent the Intercontinental Brand in all matters and dealing with the room, suite, villa’s
owners, Government Departments who are touching and concerning the general management.
- Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Empower employees to provide excellent customer service and daily basis performance.
- Ensure that all monthly/ quarterly/ yearly financial and management reports, Front Office Department operation plans are proposed and submitted on time.
- Exceed goals including performance goals, budget goals, team goals, etc.
- Manage department controllable expenses to achieve or exceed budgeted goals

Being in charge of Operation team with 40 headcounts
- Responsible for the efficient and professional running of the Guest Relations department, including relationships with other departments.
- Ensure smooth check-in and check-out of all guests, through properly handling guest accounts.
- Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.
- Be prepared to perform al front desk related functions (including AYS, business
center, concierge, and guest relations).
- Lead by example: provide a gracious and aggressive hospitality towards all customers.
- Assist all associates with questions, problems which might occur.
- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping
others to improve their knowledge or skills.
- Empowering employees to provide excellent customer service and daily basis performance.
- Requisition necessary supplies, equipment, or services.
- Managing department controllable expenses to achieve budgeted goals..

Being in charge of Operation team with 20 headcounts
- Being Responsible to manage everyday operations of 59 villas, ensuring the quality and standards are meeting the expectation of the guests on a daily basis.
- Meeting with managers or other supervisors to stay informed of changes affecting operations.
- Planning and implementing and administering the property maintenance quarterly/ yearly.
- Handling customer complaints regarding worker performance or services rendered.
- Representing the Six Senses Brand in all matters and dealing with the room, suite, villa’s
owners, Government Department who are touching and concerning the generalmanagement.
- Assigning work schedules, following work requirements to ensure quality and timely delivery of service.
- Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping
others to improve their knowledge or skills.

Discrete and respectful of Guest’s privacy.
- Specializing in food service and attendance on guests regarding hotel management experience
- Superior logistical skills that allow to arrange staff schedules in such a way that will bemost convenient
for the Guests.
- Devoting to service and works tirelessly to assure Guest’s comfort, security, and standard of living.
- Providing consistently thoughtful, caring and sincere service.
- Identifying and anticipating Guests’ needs and ensure personalized service is provided.
- Assisting with any plans or arrangements the guest intends to make during Guest’s stay.
- Ensure that all requests from Guests are made possible and are followed up on.
- Dedicated and discrete under butler with all the experience necessary to advance.