Ngành nghề
Nơi làm việc
Vũ Cường Quốc
Thông tin nghề nghiệp
10
Trung cấp
Độc thân
Quản lý
Tp Hồ Chí Minh
12 triệu
Kinh nghiệm làm việc
Từ 2019 đến 2020: Quản lý tại HARRY & BROTHERS. LTD. CO (harry-co.com)
- Interact with offline/online customers.
- Develop business strategies to raise customers’ pool, expand store traffic (online and in-store),
and optimize profitability.
- Ensure high levels of customers satisfaction through excellent service.
- Complete store administration and ensure compliance with policies and procedures.
- Maintain outstanding store condition and visual merchandising standards.
- Report on buying trends, customer needs, profits etc.
- Deal with all issues that arise from customers (complaints, grievances etc)
- Develop business strategies to raise customers’ pool, expand store traffic (online and in-store),
and optimize profitability.
- Ensure high levels of customers satisfaction through excellent service.
- Complete store administration and ensure compliance with policies and procedures.
- Maintain outstanding store condition and visual merchandising standards.
- Report on buying trends, customer needs, profits etc.
- Deal with all issues that arise from customers (complaints, grievances etc)
Từ 2016 đến 2019: Chuyên viên tại VINHOMES JSC – VINGROUP
- Receiving information, handling complaint of Customer via telephone, email.
- Composing document (Notice, Official Letter, Response Letter) to send to individual customer,
group of customers, Company.
- Coordinating with relevant department to handle customer’s request about related arising issues.
- Work management and control on system software.
- Time management, ensure the work schedule of individual and department.
- Document storage and management, storage of information data.
- Data statistics, daily report, weekly report, monthly report.
- Human resource management (group of 9): roster, employee timekeeping and support in
answering questions about Human Resource and training policy.
- Support in training new employee.
- Composing document (Notice, Official Letter, Response Letter) to send to individual customer,
group of customers, Company.
- Coordinating with relevant department to handle customer’s request about related arising issues.
- Work management and control on system software.
- Time management, ensure the work schedule of individual and department.
- Document storage and management, storage of information data.
- Data statistics, daily report, weekly report, monthly report.
- Human resource management (group of 9): roster, employee timekeeping and support in
answering questions about Human Resource and training policy.
- Support in training new employee.
Từ 2015 đến 2016: Quản lý tại SWISS WATCH & JEWELRY CO (likewatch.com)
- Ensure visual standards and a positive in-Store & online experience.
- Manage daily operations of 7-members team.
- Monitor and review inventory levels (based on Customer Relationship Management System)
and paperwork in order to ensure accuracy of store inventory.
- Prepare sales statistics and related forecasts.
- Lead consistent focus on delivering an intimate customer experience.
- Efficiently handle customer’s complaint on phone, social media and in person.
- Maximize sales potential by evaluating performance of sales staff, coaching to the sales team.
- Implement and follow Marketing strategy.
- Manage daily operations of 7-members team.
- Monitor and review inventory levels (based on Customer Relationship Management System)
and paperwork in order to ensure accuracy of store inventory.
- Prepare sales statistics and related forecasts.
- Lead consistent focus on delivering an intimate customer experience.
- Efficiently handle customer’s complaint on phone, social media and in person.
- Maximize sales potential by evaluating performance of sales staff, coaching to the sales team.
- Implement and follow Marketing strategy.
Từ 2014 đến 2015: Nhân viên/ Có kinh nghiệm tại SWISS WATCH & JEWELRY CO. (likewatch.com)
ü Provide information, answer questions and interact with offline/online customers.
ü Consistently update & follow selling process from warehouse to customer.
ü Create action plan to achieve sales target.
ü Take responsible for inventorying and inputting to management system.
ü Gather and analyze price to support customer requirements
ü Consistently update & follow selling process from warehouse to customer.
ü Create action plan to achieve sales target.
ü Take responsible for inventorying and inputting to management system.
ü Gather and analyze price to support customer requirements
Kỹ năng
- Good understanding customers’ behavior.
- Persuasive communication, listen, and feedback positively: excellent at receiving information, egotiating, and customer service.
- Persistent, positive and enthusiastic. Good at team work and independently.
- Meticulousness and ability to work under high pressure.
- Extensive knowledge of Luxury retailing (1 year experience in selling and over 2 year experience in managing store).
- Experienced in direct sale and online sale. Tremendous sales management skill (using Customer Relationship Management System). Familiarity with budgeting, data analysis and reporting.
- Having knowledge of Housing Law and operation of Apartment Buildings (near 3 yearsex periences in customer service).
- Data and work management on Building Management System.
- Proficient in Microsoft Office (Word, Excel, and PowerPoint) and Internet Searching
- Persuasive communication, listen, and feedback positively: excellent at receiving information, egotiating, and customer service.
- Persistent, positive and enthusiastic. Good at team work and independently.
- Meticulousness and ability to work under high pressure.
- Extensive knowledge of Luxury retailing (1 year experience in selling and over 2 year experience in managing store).
- Experienced in direct sale and online sale. Tremendous sales management skill (using Customer Relationship Management System). Familiarity with budgeting, data analysis and reporting.
- Having knowledge of Housing Law and operation of Apartment Buildings (near 3 yearsex periences in customer service).
- Data and work management on Building Management System.
- Proficient in Microsoft Office (Word, Excel, and PowerPoint) and Internet Searching
Ngoại ngữ
- Tiếng Anh (Trung cấp)
Học vấn bằng cấp
- Dược sỹ trung học từ 2007 - 2010 tại Trường khác (ngành học: Khác)
Đại học Y Dược Tp Hồ Chí Minh - Chuyên ngành: Dược sỹ tây y
Mục tiêu nghề nghiệp
I am looking for a professional and challenging working environment in which there are many chances for me to improve myself and develop my career. Besides, a dyamnic and motivational working environment is also the place where I want to commit for the long-term. I hope after one year at the starting position, I can reach a higher position at the company
