Hồ sơ ứng viên

LUXASIA NOV 2019 - OCT 2020
OPERATION MANAGER (LUXURY COSMETIC & PERFUME)
- Including 19 stores across the country.
- And manage about 150 employees
- Famous international brands such as: Gucci / Burberry / Lacoste / CK /
SKII / Dr Jard / Kora / Wet & Wild / Guerlain / Elizabeth ...
- Report directly to Brand Director and Country Manager.
1.MARKETING:
- Business and marketing strategy planning of the Company.
- Build relationships with media agencies.
- Directing social media strategy.
- Evaluate the performance of marketing campaigns.
- Fix issue when marketing campaigns are not performing well.
- Proposing and approving ideas to promote new products.
- Training marketing staff.
- Analysis of customer feedback from social networks.
- Analyze profit and report to upper management.
- Make plans and strategies to reach customers, promote brands to
consumers through events, PR, KOLs ...
- Make plans on promotions for each month, quarter and year.
2. OPERATION:
- Supervise and ensure the operation and service of all zones (10 ~ 20
Stores) are provided and strictly followed at the highest standards.-
Ensure strict compliance with all relevant laws and trademark image
requirements;
- Set up new stores
- Ensure that suppliers / contractors strictly follow the stated
agreements, adhere to best practices;
- Ensure that the new store expansion meets the annual plan;
- Act as the main point of contact between operations and stakeholders
(outside and inside) to ensure smooth operation in the company
apparatus.
- Manage items and inventory, display goods at the store.
- Responsible for sales of all stores always reach the desired level of the
company.
3. HUMAN MANAGEMENT:
- Provides continuous leadership, mentoring guidance and personal
coaches to all Area Managers and staff in the area;
- Manage work performance reviews for employees according to the
evaluation schedule.
- Provide an open and trusting environment, with constant feedback
and performance training.
- Coordinate with the Training Team to develop plans for staff training &
development.
- Ensuring that the employees of all systems always comply with the
regulations of the company as well as the brand: style / appearance /
attitude to customer service ..
PHAN MINH
THIEN
OPERATION MANAGER
WORK EXPERIENCE
HAL GROUP JULY 2018 - NOV 2019
4.SALE PLANS & STRATEGY :
-Manage a company's sales by developing a business plan that includes
control over sales, sales and expenses.
-Meet the sales goals set.
-Set individual sales goals with the sales team.
-Track sales goals and report results as needed.Monitor sales team
performance and performance.
-Collaborate with marketing on lead generation.
-The ongoing training of your sales staff.
-Grow your sales team through motivation, product advice and
education.
-Promote the organization and the product.
5.ECOMMERCE :
-Understand what customers need and how they relate to the product.
-Set up sales strategies, goods and sales programs at e-commerce
floors such as: Lazada / Shopee / Tiki / Sendo / Yes24 .. to increase
revenue as well as increase brand awareness for brands in particular
and company in general. Achievement
-Brand profit increased by 10% within 6 consecutive months.

SENIOR OPERATION MANAGER ( LUXURY JEWELRY &
WATCHES/COSMETIC/PERFUME)
- Including 15 stores across the country.
- And manage about 120 employees
- Famous international brands such as: L'Occitane, Bvlgari, Clarins,
Sisley Paris, Christina và Inglot. ...
- Report directly to General Manager.
1.BRANDING :
-Develop communication strategy, long-term brand development plan.
-Build a brand image value chain and unify communications across all
channels and communication tools.
-Giving orientation and content, images to build and deploy media
marketing, marketing and promotion plans by brands.
-Supervise the development and implementation of programs to
promote sales, promote brands under programs and in stages
-Develop brand communication plans, marketing, promotions to boost
sales in each region, branch, market based on the strategic direction,
short, medium and long-term goals of the company.
Allocate budgets for each group of programs / branches /
communication channels, oversee the development and use of brand
budgets.
-Evaluating the effectiveness of using the budget for marketing
programs according to P&L projects including: Online, Offlines, KOLs,
communication, Display .. Thereby developing and proposing specific
strategies and plans. for Marketing and Communication plans.
-Coordinate with the marketing departments as well as the divisions of
the Business, Human Resources, Accounting and Finance, Branches,
Store Systems in accordance with the processes and regulations of the
company to orient. for the brand to work and implement its marketing
and communications programs.
MAISON RETAIL MANAGEMENT FEB 2016 - MAY 2018
2.SALE PLANNING :
-Build and maintaining client relations.
-Work with internal departments such as the Marketing or Product
teams to engage audiences and clients more deeply.
-Meet and exceed KPIs and sales targets.
-Possess deep knowledge of business product offering and value
proposition.
-Follow organisational policies and regulations that affect the Sales
departmentProactively pursue new business and sales opportunities.
-Solve problems for clients and customers by developing innovative and
tailored sales solutions.
-Be a brand ambassador and reflect company values at all times.
3.MANAGEMENT :
- Managing and developing the potential of all subordinates.
- Work closely with subordinates and support staff to maintain the
brand image of the store in accordance with the standards of the
company.
- Understand and know how to use POS after training of MIS team.
- Develop brand promotion strategies and develop PR & MKT plans
(short, long term) in accordance with the brands manage.
- Manage and take responsibility for approving the allocated budget
effectively based on the budget plan approved by the Board of
Directors.
- Business trips as required by the work.
-Make regular or irregular reports according to regulations and job
requirements.
4.SET UP START UP COMPANY:
- Make up the recruitment strategy for departments in the new
company. -Make up the business process and implement the process
for departments.
-Set up head count for shops and departments in company.
-Propose and implement policies related to salary, bonus, and
remuneration for employees.
-Recruitment and training of staff.
-Inspect and monitor employees under management.
-Recommend and track related costs.

SPA & RETAIL MANAGER ( LUXURY SPA & COSMETIC)
- Including 12 spa across the country.
- And manage about 120 employees
- Report directly to CEO.
1. SALE MANAGEMENT :
-Follow the assigned sales plan
- Manage resources (human and material resources) effectively to
ensure that stores are responsible for achieving sales set by the
Company.
- Manage and analyze revenue through sales reports and make changes
in sales plans / strategies as needed to improve the business situation.
- Responsible for managing inventory, moving goods as well as loss and
theft at the store in charge.
- Provide and train employees with seasonal information and skins care
trends.
2.PLANNING & BUYING :
- Perform purchase analysis and propose additional orders.
- Report for Brand Management of best-selling items and not running.
- Training, popularizing for all employees about new products, effective
sales skills
- Check and arrange weekly work schedule for employees
- Closely coordinate with Brand Management and Merchant
Management Effect in building and managing a good employee.
- Encourage, encourage, build an environment and solidarity in all
members of the brand.
-Build and maintaining client relations
-Work with internal departments such as the Marketing or Product
teams to engage audiences and clients more deeply.
-Meet and exceed KPIs and sales targets.
-Solve problems for clients and customers by developing innovative and
tailored sales solutions
3.PEOPLE & STORE MANAGEMENT :
- Coordinate with HR department in recruitment, evaluation, reward
and discipline as well as employee training & development programs.
- Developing potential employees by supporting and directly training
management, monitoring, sales reporting and company regulations ...
- Conducting direct marketing activities such as telephones and
proactively invite customers to shop, shop ...
- Set up customer data and develop loyal customers
- Check and add necessary items to sales for stores
- Develop regulations, processes and procedures ... to serve daily
ELITE SPA AND COSMETIC CLINIC LIMITED OCT 2011 - SEP 2013
UNIVERSITY OF ECONOMICS 2019 - 2023
- Perform other tasks assigned from higher levels.

CONSULTANS & ASSISTANT RETAIL SPA MANAGER ( LUXURY SPA &
COSMETIC)
- Including 5 spa across the country.
- And manage about 50 employees
- Report directly to Branch Manager & Retail Manager.
-Responsible for the sales of the Branch.
- Supervise spa operating procedures, safety and health regulations,
quality of products provided and spa services.
- Quality assurance is always full and stable
- Answering customers' questions and requests
- Supporting staff in customer work, consulting service packages for
customers
- Training, management, analyst in accordance with spa
activitiesHandling and solving arising situations
- Various jobs as analyzed by Business Division