Hồ sơ ứng viên

Join the Pre-opening as the first one of Project. I and management team setup for totally new Service Apartment (116 units, 72 headcounts) and put it into Operations: Review Pre-Opening budget and revise to meet up with Covid-19 situation and successfully opened this in 10/10/2020.
Project execution:
- Build up company structures by suggesting organization chart, manning and Job description.
- Recruitment plan and recruitment activities to meet up with project requirement: Hiring team member’s backup.
- Successfully setup the Property and put it in to Operations:
- Preopening plan and execution: Organization structure and suggest manning headcount to meet up with Covid 19 situation.
- Take care all HR matters and aspects: Recruitment, C&B Matrix build up, salary range and company regulations
- Build up P&P, SOP, Forms that meet up with Operations and HR matters
Training:
- Implement training activities for all Levels: Orientation training, BSC training for HODs, Coaching training for HDOs, Core value training and enhance Core value to all Team Member understanding.
- Our out training for some compulsory course to open to property: Firefighting, First aid, Safety work.

Financial Return
- Assist in the creation of and work within the established Human Resources department budget: Manning guide, organization chart of the hotel and departments. Actual manning of the Hotel by Department
- Monitor staffing and labor standards to manage cost: Personal action, attendance record, payroll system and policy, monthly report, casual and trainee policies.
- Mitigate financial risks associated with employee relation issues: Insurances, accident 24/7, expatriate insurance…
- Identify and analyze local compensation and benefits practices to ensure financial competitiveness: salary and benefit survey, benefit matrix, bonus and incentive policies…
People
- Create programs to foster teamwork and a positive working environment for all team members (Team member recognition, celebration events, social committees, health fairs…): Colleague heartbeat: report and over view, celebrate service weeks, communication channels: Heart of house, Face book group….
- Educate and train the leaders and employees on various topics, including performance management process, progressive disciplinary process and related programs, to foster productivity and enhance performance: Performance management: PDP, TDMS, talent
review and succession plan, job chart, performance review calibration, yearend review. Training report…
- Conduct new team member orientation: Hotel and company standards, policies, procedures and benefit:
- Ensure that hotel’s hiring standards and governmental regulations are followed in timely manner for recruiting and selection process: JDs, Employer brand and job ads, IHG academy activities and target, Job boards: FB, Linkedin, interview guide and forms.
- Plan and assign works of HR team
Guest Experience:
- Stay current on market trends and local changes that impact guest satisfaction: HR leader network in the city, IHG Vietnam network, relation with local authorities…
- Make time to interact with guest to solicit feedback and understand how team can increase guest satisfaction: MOD overview and checklist, Hotel ambassador.
- Work with Department manager to develop initiatives to archive service standard and drive continuous improvement: Heart beat meeting, HODs and Excom meetings
Responsible Business:
- Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community: True hospitality for good/ Giving for good month: Volunteer, environment activities, IHG academy
- Ensure compliance with relevant employment laws and hotel policies and procedures: Labor law (work permit, PIT policies) casual staffs, employment contracts
- Research and investigate all workplace issues to discover facts, identify potential risks to the hotel and facilitate resolution through your employee relation programs: Colleague heartbeat, group for action plan to implement activities
- Collect and maintain data from exit interviews, turnover statistics, absenteeism report to identify trends, training needs, and supervisory issues
- Labor relation and represent the hotel in grievances, mediations, arbitrations and contract negotiation: policy, process…
- Other duties as assigned

- Recruitment activities and Achievement - In charge for all recruitment activities of North Vietnam Cluster (Hanoi, Danang and Cambodia) and Staff Retaining.
- Manage recruitment plan for new opening projects (North Vietnam) and replacement for all Properties in Hanoi (04 properties)
- Approaching potential candidates via Linkedin, Facebook, connect and open networks.
- Hunting for keyed positions (Head of Department, Senior Manager level..) by using LinkedIn, reference from colleagues and network in Hospitality field
- Recruitment sources assessment
- Staff’s retain: Working closely with Department and staff to find out and fix issues to improve working environment.
Training Delivery
- Deliver internal training courses: Wow, Ascott Host, Ascott Supervising, Enhance Service delivery…as trainer.
Staff Engagement activities
- Organize staff engagement activities: Cost estimation, program details, master plan and checklist, run program: MC and organizer.
- Create new activity to motivate staff: GSO Contest, Olympic day, The Voice, Housekeeping contest.
- Work closely with Department for supporting in event setup
- Design Invitation letters, Back drop, and ideas for decoration of Events.
Other task
- Other tasks assigned by Manager and other supportive activities
- CSR Activities of company
- Handle with discipline for some special cases

Main Responsibility: Recruitment & Training activities
- Recruitment activities and Achievement: Main person in charge for Engineering Division and Corporate Admin Division Recruitment
- Training Activities: Training in charge for some courses: Business writing English, Reporting skill, Soft skill training, English club Organizer
- Other Activities:Involve in Human Resource Software project - EZ Manage System: In charge for EZ Web base, EZ Client and schedule controller

Full in charged for Recruitment activities and other HR’s job in Hanoi
office.

Human Resource Development Officer at Administration Department

– Training and Quality Control Department

Guest service Agent – Front Office Department

Work as waiter.