Ảnh đại diện Vy (ZF3624)
Phan Hồng Vy
03/11/1992
0933478***
Tp Hồ Chí Minh
Phan.hon***@yahoo.com
Nữ
Nguyễn Lâm, Bình Thạnh, HCM
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Thông tin nghề nghiệp

4
Đại học
Độc thân
Nhân viên/ Có kinh nghiệm
Tp Hồ Chí Minh
, triệu
Chăm sóc khách hàngTrợ lýKhác
Kinh nghiệm làm việc

Từ 2017 đến 2020: Nhân viên/ Có kinh nghiệm tại Customer Service Officer in Pacific Cross Viet Nam
Listening feedback of customer by email, telephone, deskphone and answer customer’s question.
Handling complain when the customer need to advise.
Checking information’s customer and saving many important information.
Report to manager and provided record voice to my manager.
Explain about services, product of medical insurance and travel insurance to customer.

Từ 2016 đến 2017: Nhân viên/ Có kinh nghiệm tại Baiksan Viet Nam
Liaising and networking with customers, colleagues, suppliers and partner organizations
Input and Tracking Customer Purchase Order.
Handling Finished goods delivery or return.

Từ 2015 đến 2016: Khác tại HSBC Bank (HCM Head Office
Listening and processing customer needs.
Handling customer complaint at first touch. Escalating to 2nd touch in case out of scope.
Coordination with Sales and Teller to improve customer care services

Từ 2014 đến 2015: Nhân viên/ Có kinh nghiệm tại Retail Banking Wealth Management (RBWM) in HSBC Bank (Nguyen Van Troi branch)
Handling RBWM document from creation to completion, thoughtfully HSBC management system.
To support the daily administrative tasks for Sales and Tellers team such as scanning / copying the document, document movement recording.

Từ 2013 đến 2013: Mới tốt nghiệp/Thực tập tại Internship in BMG International Marketing Institute
- Responsible for narrative column in www.marketervietnam.vn
- Copywriter relating to the feeling of business man.
- 4 articles posting required weekly.

Từ 2012 đến 2013: Khác tại Bud’s Ice cream
Preparation many drinks (ex: coffee, Fruit water, drink from ice cream, smoothly…)
Checking the materials and arrangement materials in the bar.
Order materials for the bartender need use it.
Producing drinks with the customer and explain about ingredient when the customer want to know.
Managing progress of product and quality of drinks.
Coordinator active in the bar.
Kỹ năng

• Good writing and speaking in English
• Hardworking and dependable in working. “Can-do” attitude.
• Listening, working under high pressure, time management
Ngoại ngữ

- Tiếng Anh (Trung cấp)
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