Ngành nghề
Nơi làm việc
Nguyễn Thị Nhựt Lê
Thông tin nghề nghiệp
9
Đại học
Độc thân
Trưởng nhóm / ban
Tp Hồ Chí Minh
12 triệu
Khác
Kinh nghiệm làm việc
Từ 2019 đến hiện nay: Trưởng nhóm / ban tại EasyCredit - EVN Finance
Telesales Team Leader
- Reporting directly to Supervisor and Manager.
- Managing and leading a telesales team about 15 people.
- Pushing sales peformance team.
- Supporting team solve problem for system, process, ...
- Interviewing new employees.
- Leading and coaching short cycle Telesales employee teams and provide performance feedback to Telesales management.
- Analyses Sales Management information in order to comment on and improve performance.
- Implement improvements with individuals who may not be on target by performance managing quickly and efficiently
- Review and monitor performance and sales of various types of sellers in order to provide them with consulting advice to grow their business.
- Reporting directly to Supervisor and Manager.
- Managing and leading a telesales team about 15 people.
- Pushing sales peformance team.
- Supporting team solve problem for system, process, ...
- Interviewing new employees.
- Leading and coaching short cycle Telesales employee teams and provide performance feedback to Telesales management.
- Analyses Sales Management information in order to comment on and improve performance.
- Implement improvements with individuals who may not be on target by performance managing quickly and efficiently
- Review and monitor performance and sales of various types of sellers in order to provide them with consulting advice to grow their business.
Từ 2018 đến 2019: Khác tại EasyCredit - EVN Finance
Senior Telesales Operator
- Make calls to customers
- Ensure personal sales
- Reporting directly to Team Leader
- Supporting a telesales team about 15 people.
- Supporting team solve problem for system, process, ...
- Coaching short cycle Telesales employee teams and provide performance feedback to Telesales Team Leader.
- Analyses Sales Management information in order to comment on and improve performance.
- Implement improvements with individuals who may not be on target by performance managing quickly and efficiently
- Make calls to customers
- Ensure personal sales
- Reporting directly to Team Leader
- Supporting a telesales team about 15 people.
- Supporting team solve problem for system, process, ...
- Coaching short cycle Telesales employee teams and provide performance feedback to Telesales Team Leader.
- Analyses Sales Management information in order to comment on and improve performance.
- Implement improvements with individuals who may not be on target by performance managing quickly and efficiently
Từ 2017 đến 2018: Khác tại FE CREDIT
Inbound digital telesales
- Contacting customers to inform them about IPP product.
- Asking questions to understand customer requirements and close sales.
- Check the conversion rate into disbursement.
- Daily report to team leader.
- Guaranteed to achieve more than 100% of the target sales
- Contacting customers to inform them about IPP product.
- Asking questions to understand customer requirements and close sales.
- Check the conversion rate into disbursement.
- Daily report to team leader.
- Guaranteed to achieve more than 100% of the target sales
Từ 2011 đến 2017: Khác tại Home Credit Vietnam Finance Company Limited
Sales Assistant
- Collecting documents and processing loan application for customers.
- Planning to achieve sales targets.
- Ensuring that the risk rate is lowest level during processing loan application.
- Supporting Dist rict Sales Manager to prepare sales report for reporting to the management.
- Supporting Dist rict Sales Manager to solve mistakes and errors from team members.
- Coaching and t raining new employees.
- Establishing and maintaining relationship with partners and colleagues.
- Solving complaint from customer.
- Supporting a SA team about 10 people.
- Reporting directly to Manager.
- Collecting documents and processing loan application for customers.
- Planning to achieve sales targets.
- Ensuring that the risk rate is lowest level during processing loan application.
- Supporting Dist rict Sales Manager to prepare sales report for reporting to the management.
- Supporting Dist rict Sales Manager to solve mistakes and errors from team members.
- Coaching and t raining new employees.
- Establishing and maintaining relationship with partners and colleagues.
- Solving complaint from customer.
- Supporting a SA team about 10 people.
- Reporting directly to Manager.
Kỹ năng
Kỹ năng tổ chức
- Kỹ năng giao tiếp
- Kỹ năng làm việc theo nhóm
- Kỹ năng liên quan chuyên môn
- Kỹ năng giao tiếp, thuyết phục khách hàng v.v...
- Kỹ năng giao tiếp
- Kỹ năng làm việc theo nhóm
- Kỹ năng liên quan chuyên môn
- Kỹ năng giao tiếp, thuyết phục khách hàng v.v...
Ngoại ngữ
- Tiếng Anh (Cao cấp)
Học vấn bằng cấp
- Cử nhân luật học đến 2019 tại Trường Đại học Trà Vinh
- Cử nhân Ngôn Ngữ học đến 2013 tại Trường Đại học Trà Vinh
Mục tiêu nghề nghiệp
Chưa cập nhật