Hồ sơ ứng viên

• Build customer care programs and plans according to the company's development
orientation.
• Advise the BOD in planning and implementing after-sales customer care activities.
• Participate in building and improving new workflows to increase efficiency and productivity
of the Customer Service Department.
• Measures the level of customer satisfaction.
• Synthesize customer complaints;analyze the causes, take preventive actions and track the
implementation. Report the results to the Head of Department & the Board of Directors to
propose solutions to improve service quality of the company.
• Monitor the implementation of customer services staffs in terms of service requirements
such as: product consultation, installation consultation, warranty, product repair, customer
problems reflecting on the product.
• Implement and control the work of happy calls after sales, after providing services to ensure
that the customer care staffs have recorded customer assessment on the situation of using
the product and the employee's working attitude.
• Receive, negotiate with the Customer in solving complaints on the basis of maintaining and
developing good relationships with customers.
• Monitor compliance with the Engineering and Sales process.
• Other tasks assigned by the Head of Internal Control Department and the BOD

Teach basic English skills including reading, writing, and speaking.
• Instruct students about the structure and content of the English language.
• Teach students the spelling of words, and their meanings.
• Emphasize the rules of composition, grammar and sentence construction.
• Teach students the correct pronunciation of words

• Get information, answer customers' questions, provide information on store such as
promotions and its merchandise to customers
• Handle customers’ complaints, solve problem and make customers satisfied with the solutions given.
• Assist customers to join membership program.
• Make announcement, and promotion clips timely

• Manage daily operations of the store
• In charge and plan staff duty roster
• Assign responsibilities to crews in accordance to work requirements
• Maintain standards for product quality, service speed, cleanliness, sanitization, etc.
• Lead and motivate staffs in achieving sales target and customer satisfaction
• Train new staffs for upcoming stores
• Implement working procedures, store policies to ensure brand’s standards (Grooming,
Speed of Service, etc.)
• Control store inventories through accurate ordering and stocks, etc.
• Plan and prepare duty roster and keep record of employee’s work schedules

• Pick up workers from airport to factory and vice versa
• Supervise Vietnamese workers’ dormitory
• Solve problems occurring during the working time in Malaysia related to Vietnamese
workers ( Benefits, Allowances, etc.)
• Translate documents from English to Vietnamese and vice versa
• Interpret at meetings which Vietnamese workers attend

• As a seller cum cashier: sell goods, take orders, arrange and control goods and make
reports for Christmas Project (Café Noel)
• As a server: take orders, welcome guess, introduce the menu to guess, serve food and
beverage, clean/clear/set up tables and stations
- Maintain hygiene and cleanliness of the stations