Ảnh đại diện Thảo (ZG5400)
Nguyễn Ngọc Thanh Thảo
03/08/1984
0938683***
Tp Hồ Chí Minh
Thaonnt3***@gmail.com
Nữ
*** Lê Thị Riêng, Phường Bến Thành, Quận 1
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Thông tin nghề nghiệp

10
Đại học
Đã có gia đình
Trưởng phòng/ Quản lý cấp trung
Tp Hồ Chí Minh
Khác
Kinh nghiệm làm việc

Quản lý tại CITIGYM
TELEMARKETING MANAGER (TRAINING COURSE)
Build up new Telemarketing Department.
Recruiting, Coaching and Training Teamlead/ QA/ Agents.
Assist with division business development needs.
Develop, Plan, Organize and Conduct Training Courses for Staff (Basic and Advanced Selling Courses).
Develop, Design and Compose Training Materials and Courses

Quản lý tại SPEAK UP ENGLISH CENTER
Renew set up and Manage Telemarketing Department.
Implement and Conduct Internal Training and Seminar for Staff and Centers.
Assist with identifying training needs and requirements with Director and
relevant Departments.
Participate in establishing objectives and develop processes, procedures to ensure efficient and timely workflow.

Quản lý tại CUSTOMER SERVICE CENTER- Nam A Bank
CUSTOMER SERVICE CENTER- Nam A Bank
Manage Team and Compose Sales Operation Tools.
Monitor staff’s activities to achieve the assigned target and measure team
performance.
Support staff to tackle customer’s problems, complaints, requests.
Incorporate needs, wants, and goals from sales objectives into training plans.
Develop effective onboarding and initial Training Courses for new staff.

Quản lý tại CONSUMER LENDING CENTER - Vietnam Prosperity Bank
Cooperate and Coordinate with relevant Departments to meet corporate objectives and ensure activities sales pipeline.
Work closely with the Sales Team to develop broad training objectives as well as individuals’ goals to drive sales performance.
Design and Compose the Consultative Sales Process Skills

Quản lý tại TELESALES CENTER - Asia Commercial Bank
Build up and Manage Telesales Team and Project with over 100 staffs.
Contribute to development of Training Content, Courses, and Strategy.
Develop and Reinforce skills and knowledge for staff.
Kỹ năng

- Coaching and Training
- Adaptation and Orientation
- Performace Management
- Inspiration and Motivation
- Creativeness and Innovation
- Effective and Efficient Team Work
- Situation Judging, Decision Making and Problem Solving
- Can – Do Attitude Mindset
- Strategic Thinking
- Verbal and Written Communication
- Design Sales Training Courses
- Excellent Presentation
- Interpersonal and Collaborative Skills
- Proficient Office Application
Ngoại ngữ

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Mục tiêu nghề nghiệp

Develop Career and Personal Brand base on the Achievements of the Company.