Ảnh đại diện Linh (ZS7353)
Nguyễn Thuỳ Linh
24/06/1988
0902242***
Hà Nội
linhnguyen.***@gmail.com
Nữ
Số *** Ngõ 295 Bạch Mai, Phường Bạch Mai, Quận Hai Bà Trưng, Hà Nội, Việt Nam
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Thông tin nghề nghiệp

8
Đại học
Quản lý
Hà Nội
Chăm sóc khách hàng
Kinh nghiệm làm việc

Từ 2018 đến 2020: Giám đốc/ Quản lý cấp cao tại I Can Read Hanoi
Aug 2018 – Nov 2020
 Quality of Customer Experience in line with strategic of organization, which will include Brand Behaviors, through feedback and complaints systems => Retention Rate always get 95 - 98%
 The Centre is run in line with performance of the organization.
 Manage the overall spending of the Centre.
 Reports containing full analysis and actions planned/ taken are submitted according to timelines set by COO
 Plan personnel, interview and train new employee.
 Control Lost & Profit of center

Từ 2018 đến 2018: Quản lý tại Apollo English
 The Centre is run in line with performance of the organization.
 Work with the EFL budget holder (LXM) to direct spending to ensure the highest efficiency and quality and to support the activities of the Centre
 Ensure to achieving Centre’s target, Teacher Efficiency, Student satisfaction,Room Scheduling Efficiency
 Reports containing full analysis and actions planned/ taken are submitted according to timelines set by line manager
 Control Lost & Profit of center.

Từ 2014 đến 2018: Trưởng nhóm / ban tại Language Link Vietnam
June 2016 – Feb 2018 Customer Service Team Leader
June 2015 – May 2016 Senior Customer Service Officer
May 2014 – May 2015 Customer Service Officer
 Co-ordinate all customer service activities from start to the end of all classes
 Coach team members as required. Supervise the team and co-ordinate within the team and other teams
 Maintain high quality of customer service towards students
 Allocate set targets to team members
 Test site coordinator: in charge of TOEIC, TOEFL test with IIG Vietnam

Từ 2012 đến 2013: Nhân viên/ Có kinh nghiệm tại Kenzo Boutique
September 2012 – December 2013
 Advising on forthcoming product developments and discussing special promotions
 Checking quantities of goods on display and in stock
 Taking care of old customer, develop new customer.
 Ensures the store is merchandised commercially and visually to company standards.

Từ 2011 đến 2012: Nhân viên/ Có kinh nghiệm tại Maple Bear Canadian Kindergarten
Academic Officer | Maple Bear Canadian Kindergarten
November 2011 – August 2012
 Provide best consultation for clients, face to face, email or phone call (for parent)
 Update the Q&A about the program
 Bus working and Food checking. Assign work schedule for teachers (Vietnamese teacher)
 Manage of student records. Manage equipment, office supplied for each class and office department and other office fees
Kỹ năng

Chưa cập nhật
Ngoại ngữ

- Tiếng Anh (Trung cấp)
Học vấn bằng cấp

- Quản lý Khách sạn tại Viện Đại học Mở Hà Nội
Mục tiêu nghề nghiệp

◦ COACH
◦ COMMUNICATION SKILLS
◦ ENGLISH