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Nơi làm việc
Nguyễn Ngọc Như Ý
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Kinh nghiệm làm việc
Từ 2019 đến hiện nay: Nhân viên/ Có kinh nghiệm tại Labrasserie Restaurant Level 2 at Hotel Nikko Saigon, Fei Yueh Vietnam Co.
Hostess Aug 2019 – 2021
Labrasserie Restaurant Level 2 at Hotel Nikko Saigon, Fei Yueh Vietnam Co., District 1, HCM City
• Welcomed guests to the restaurant with a warm and friendly manner
• Confirmed reservations and tracked occupancy chart
• Remembered preferences, allergies, if any of returners, VIP guests, and apartments guests
• Escorted guests to table and presented food and drink menus
• Handled all guests and internal customer complaints and inquiries in a courteous and efficient manner and followed through to make sure problems are resolved satisfactorily
• Engaged with guests to ensure guests’ satisfaction with food and service
• Answered phone calls and gave basic information on reservations and availability
• Collaborated with other positions in the restaurant as needed
Labrasserie Restaurant Level 2 at Hotel Nikko Saigon, Fei Yueh Vietnam Co., District 1, HCM City
• Welcomed guests to the restaurant with a warm and friendly manner
• Confirmed reservations and tracked occupancy chart
• Remembered preferences, allergies, if any of returners, VIP guests, and apartments guests
• Escorted guests to table and presented food and drink menus
• Handled all guests and internal customer complaints and inquiries in a courteous and efficient manner and followed through to make sure problems are resolved satisfactorily
• Engaged with guests to ensure guests’ satisfaction with food and service
• Answered phone calls and gave basic information on reservations and availability
• Collaborated with other positions in the restaurant as needed
Từ 2019 đến 2019: Nhân viên/ Có kinh nghiệm tại Hotel Nikko Saigon, Fei Yueh Vietnam Co
Front Office (Trainee) May 2019 – Aug 2019
Executive Lounge Level 23 at Hotel Nikko Saigon, Fei Yueh Vietnam Co., District 1, HCM City
• Greeted and check-in guests, make recommendations, advise and sell rooms and related services, check-out and bid farewell to guests.
• Updated the hotel software with guest preference, likes and dislikes on the guest’s profile
• Prepared and served drinks, breakfast buffet, afternoon tea and happy hours at the Club Lounge.
• Took care of the requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests, etc.
• Assisted guests in handling fax machines, photocopiers, internet and computer usage and meeting room facilities.
Executive Lounge Level 23 at Hotel Nikko Saigon, Fei Yueh Vietnam Co., District 1, HCM City
• Greeted and check-in guests, make recommendations, advise and sell rooms and related services, check-out and bid farewell to guests.
• Updated the hotel software with guest preference, likes and dislikes on the guest’s profile
• Prepared and served drinks, breakfast buffet, afternoon tea and happy hours at the Club Lounge.
• Took care of the requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests, etc.
• Assisted guests in handling fax machines, photocopiers, internet and computer usage and meeting room facilities.
Từ 2016 đến 2019: Nhân viên/ Có kinh nghiệm tại McDonald's, Good Day Hospitality JSC, District 1, Ho Chi Minh City
Crew (Part-time) Sept 2016 –Mar 2019
McDonald's, Good Day Hospitality JSC, District 1, Ho Chi Minh City
• Maintained customer satisfaction during fast-pacedoperations
• Resolved complaints promptly andprofessionally
• Cross-trained with grill team members to ensure high-qualityservice
• Followed procedures for safe food preparation, assembly, andpresentation
• Handled currency quickly andaccurately
• Achievement
o Won Employee Awards twice (November 2016 and July2017)
McDonald's, Good Day Hospitality JSC, District 1, Ho Chi Minh City
• Maintained customer satisfaction during fast-pacedoperations
• Resolved complaints promptly andprofessionally
• Cross-trained with grill team members to ensure high-qualityservice
• Followed procedures for safe food preparation, assembly, andpresentation
• Handled currency quickly andaccurately
• Achievement
o Won Employee Awards twice (November 2016 and July2017)
Kỹ năng
- Proficient in Microsoft Office (Word, PowerPoint, Outlook, and Excel)
- Proficient in Opera 5, Micros
- Excellent written and verbal communication skills
- Ability to maintain optimistic attitude
- Excellent teamwork skills and high adaptability
- Proficient in Opera 5, Micros
- Excellent written and verbal communication skills
- Ability to maintain optimistic attitude
- Excellent teamwork skills and high adaptability
Ngoại ngữ
- Tiếng Anh (Trung cấp)
Học vấn bằng cấp
- Cử nhân Khoa học Quản lý Nhà hàng Khách sạn tại đại học hutech
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