Hồ sơ ứng viên

• Store and maintain customers’ information
• Take shorthand, file papers
• Answer telephones, schedule appointments
• Deal with incoming emails, faxes, post
• Meet and great clients and visitors
• Support team members

• Manage and support sales team
• Deal with customers complaints
• Maintain and develop relations with customers
• Responsible with sales target
• Reports

• Build TRUST and maintain good rapport with customers.
• Contact customers on the phone, meet customers, uncover the
needs, deliver the best hotel services to the customers
• Being a part of customer service to take booking and feedback
customers complains to Sales Manager

• Responsible with Staffing, Recruitment, Training newbies, coaching.
Ensure efficiency, productivity and profitability of the program –
Priority Privilege Hanoi
• Ensure all reports are accurate, timely and company policies are
followed
• Maintain client relations and development of business growth, with
the introduction of existing and new contacts within the hotel,
recreational and leisure industries and assisting with the nurturing of
resulting relationship s with the aim of business generation.
• Responsible for overall operation of program/office opening/closing/
handover and ensuring related policies are being adhered to
• Responsible for the profit of program and expenses are not over
budget
• Track and document performance of telemarketers and implement
training towards specific individual goals
• Develop of business strategies and development of related
operational and financial plan and forecast in cooperation with other
Program Manager’s direct reports.
• Organization, advertisement, research, promotion and development
of hotel and hospitality marketing schemes
• Set up, administration, control and after sales service of hotel if
completed
• Create a professional environment with the office that represent
both company and the client hotel.
• Provision of promotional materials including marketing collateral,
copy, sales scripts and design.

• Maintaining Sales Manager duties (Running sales call centers,
customer service staff)
• Recruitment telesales staff,
• Identify and recommend potential sales manager
• Training newbies, coaching senior staff
• Creating and developing sales scripts
• Ensure achieving all the targets of staff ratio, weekly - monthly all
KPI
• Manage, train and support Admin assistant to complete their duties
and all reports.
• Conduct market intelligence including general business practice
and competitors to define appropriate sales plan.
• Cooperate with Operation Manager to create action plans to
increase result for team or region as request.
• Identify, recommend and train new managers
• Cooperate with managements to opening new programs, building
new team, hotel staff training .
• Succession planning and generate ideas and competitions, aimed at
motivating staff, teams when needed• Attend and assist in company/office activities
• Cooperate with other sales teams to ensure Operation manager ‘s
weekly action plans work well and create flexible ideas to drive teams
achieve weekly goals.