Business Development Manager

- Perform Brand’s Services behaviours in daily operation basic towards the guests
- Drive to deliver Luxury Experiences to guests, to achieve Heartbeat target
- Develop and update department SOPs (standard Operation Procedure), JD (Job description) and implement it to enhance the guest experience
- Monitors competitors activities and assists in marketing intelligence
- Develop and maintain a regular pattern of sales calls, meeting with principals of target market
- Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business
- Builds profile within local market place through attendance at various events and local market place
- Conduct client interviews
- Entertain clients
- Plan and conduct familiarization tours and site inspections
- Maintain regular contact with the IHG hotels in your region and the regional reservation office
- Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
- Participate in the preparation of the Resort’s Strategic Plans, budget’s meeting, P&L meeting
- Establish and interpret key performance indicators to manage the department, consistently takes into accounts financial implications of business decisions and recommendations
- Educate, train and motivate the teams to achieve department and hotel revenue goals. Ensure staff has the information, datas, tools and equipment to successfully carry out job duties
- Be responsible for your department P&L
- Sell all facets of the hotel
- Monitors existing business and inputs into sales strategy meetings to maximize business
- Grows existing business and establishes and pursues leads which will develop business
- Interfaces with operations on a timely basis
- Analyses sales mix and likely impact on hotel goals