Business Development & Operation Manager

BUSINESS DEVELOPMENT

• Plans and implements business development and promotion in line with set targets.
• Organises promotional campaigns and projects with the company’s clinic, corporate and walk-in clients.
• Sources for new business. Maximises profitability for the operation.
• Periodic reports to be submitted on branch marketing activities and sales.
• Supervision of activities of the marketing/sales personnel at branch and outlet under your care.
• Establishes good customer rapport with all the company clinic clients and walk-in customers and the community as a whole to create healthcare awareness to support business growth.

OPERATIONS

• Assist the Country Manager in overseeing the daily operations of branch and outlets.
• Oversees and implements quality control on all tests. To see to the documentation of quality control issues. Ensures that the laboratory operations run smoothly and efficiently.
• Ensures that the branch is adequately equipped and well maintained. To oversee the general maintenance of the branch, ie lighting, cleanliness and security.
• Oversees on stock levels of all items (health products, laboratory, office and the branch). Responsible for purchases of the branch.
• Oversees the welfare of staff and promotes teamwork. Deals with any staff issues which may arise from time to time, ie grievances, disciplinary matters and others.
• Oversees staff performance, recommends training and does staff appraisals. Recommends promotions, upgrading and increments accordingly. To ensure that there is adequate manpower for the branch.