Center Operation Manager (HCM)

Công ty TNHH Em Biết Đọc

Mức lương: 1.000 - 1.500 USD Kinh nghiệm: 1 năm Nơi làm việc: Tp Hồ Chí Minh

Trình độ: Cao đẳng Đã hết hạn

Nộp đơn Lưu việc làm

Mô tả công việc

Overall responsible for managing the English Learning Language Center(s) effectively
Responsible for KPIs of re-enrollment by ensuring student’s satisfaction KPIs measurable by reducing withdraw & grow KPIs of Active Students sustainably
Managing center operation budget & responsible to control budget effectively
Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.
Establish a high standard for productivity, quality, customer service as well as define user guidelines to train all center personnel.
Develop company systems for customer interaction, voice response and control the implementation process.
Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations of CCO, SCS, CA, SA.
Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
Summarize, collect and analyze enrollment center trends and data for regular performance reports.
Oversee system, infrastructure maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.
Maintain consistent professional improvement through company training, coaching staff.
Step in to handle escalated issue resolution and VIP customer service.
Prepare weekly and monthly KPI reports for submission to executive management.
Conduct feedback sessions with team members using recorded calls as learning tools

Yêu cầu công việc

Vietnamese with college or bachelor degree, Business Administration major is preferred.
Solid experience in sales of services
Demonstrable success in growing sales (min. 1 year)
Management experience of teams of 10+
Direct management experience of customer relations and problem solving
Commitment to implement and execute company policy and represent the interests of the company
Goal-oriented
Comfortable with commission-based bonus structure
Experience in the education industry is preferred
Excellent communication skills – oral and written
Solid conversational English
Ability to present and drive change
People management skill
Good Training & Coaching skills
Ability to communicate with a broad range of audiences
Efficient time management
Detail oriented with micro management mindset
Familiar with MS Office & Google products