Chuyên Viên Quản Lý Ngành Hàng

• Act as the contact window with the Trade Manager from the brand and the key Brand representative in the market. Build and nurture strong working relationships with Head of Functions from the Brand to establish synergy and best practices among the market.
• Build relationship with local partners (Press, Media, KOL, Competitors, Agencies, Landlords) for becoming the reference in the market.
• Build relationship with the store teams to understand and read correctly the needs from the field. Maximize sales and profit in the market.
• Develop a joint-business plan and strategy with Brand. Review sales performance with Brand regularly and identify opportunities with concrete action plans.
• Review and enhance merchandise stock levels and assortments with regional merchandising team.
• Monitor order shipments and arrivals to ensure stores are always having a healthy level of stock.
• Partner with function teams to introduce new products, prepare relevant orders, and support new launches in market, as well as request from the store based on customer needs.
• Provide weekly reports and analysis to the Brand, including the results of activities and events.
• Localized the global Brand strategy to maximize its application thru the local market (With Brand’s approval).
• Be the eyes of the Brand in the Market, highlighting any opportunities, changes that needs to be taking in account.
• Implement best practices of CRM with the team.
• Develop new customer where there is potential.
• Protect and elevate brand equity.
• Ensure brand consistency in all aspects of retail excellence (CVM, customer service, merchandising, after-sales service etc...).
• Reinforce luxury customer cultivation culture and practices adapted to Market.
• Regular field visit to understand the business, highlight risks (If any) and develop immediate action plans in.
collaboration with the Trade Manager of the Brand.
• Ensure that Tiffany CVM guidelines and luxury standards in presentation are met.
• Ensure customer service issues are handled and addressed in a timely manner.