Customer Programs Executive

Công ty Cổ phần Maison Retail Management International

Mức lương: Thỏa thuận Kinh nghiệm: 2 năm Nơi làm việc: Tp Hồ Chí Minh Trình độ: Trung cấp Đã hết hạn

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Nộp đơn Lưu việc làm

Mô tả công việc

* Objective:
- We are looking for a Customer Programs Executive who will be responsible of improving customer engagement via loyalty, referral, and ambassador programs. The candidate will lead the strategy of Maison Online’s loyalty mobile application and bring together teams to successfully launch and maintain initiatives that will grow customer lifetime value
* Job Description:
- Maximize the engagement of Maison Online users at each stage of their journey by leading a tier-based loyalty program.
- Drop customer acquisition costs and boost Maison Online adoption by leading the referral program and maximizing its adoption.
- Grow brand awareness and unlock key partnerships by leading an ambassador program with Maison Online’s top tier users.
- Create & coordinate content strategy, around news, events, challenges, and rewards for each of Maison Online’s programs on the mobile application.
- Analyze adoption of programs, interpret results in order to improve programs.
- Ensure financial viability of the programs by defining the schemes, monitoring actual economics, identifying breaches in the model, and preventing fraud.
- Coordinate improvements and bug fixes to bring to mobile application and lead change requests with the IT and design teams.
- Coordinate with customer service for efficient and effective customer support in regard to either program.

Yêu cầu công việc

- Minimum 2 years of solid B2C and/ or marketing/ CRM background.
- Preferred prior experience in loyalty, referral and/or ambassador programs.
- Preferred master’s degree in business/ economics/ finance/ marketing.
- Excellent project management skills, including demonstrated ability to think end-to-end, manage long-term projects and manage multiple projects simultaneously.
- Strong data management skills, SQL is a plus.
- Strong ability to investigate problems at hand, dive deep to the root cause of a problem, find systematic gaps, support it with analytical data and finally address the issue.
- Strong listening and judgement skills to make wise decisions in the interest of the company.
- Result oriented, strong commitment to deliver expected outputs.
- Ability to learn and highly adaptive.