Customer service

Purpose:

· Receive and respond to customer’s complaints related to the company's products and services.

· Contribute ideas to improve working efficiency and minimize production costs

Main duties:

· Develop information channels for "internal customers/external customers" to easily access information when there are complaints about product quality.

· Be the contact point for receiving all information about customer complaints, giving directions to handle the problems. Request for Site Director Tay Ninh & Cu Chi's advises for special cases.

· Study and confirm the cause of inappropriate products, with the relevant departments to correct, fix product defects to continue to occur.

· Organize to assess the customer satisfaction once a year. Report the results, find out the cause of bad reviews, unsatisfactory customer requirements, propose innovative solutions.

· Develop the Customer Service budget annually. Organize the implementation according to the approved budget.

· Supervise the routine of maintenance activities of equipment and machinery systems.

· Manage and operate customer service department to ensure the complaints would be settled within 24 hours.

· Join the test vs new product development.

· Solve and propose recovery and prevention plan for each customer’s complaint.

· Take responsibility for technical operations at the factory vs. process improvement / cycle time / quality / real loss (scrap)

· Other tasks:

+ Perform other tasks as required

+ Prepare weekly/monthly reports and other reports