Customer Service Officer

1. Course Administration

• Prepare and maintain class folders
• Manage class information/schedule: open, cancel, delay, start date, end date, term/final test, parents meeting Deliver product presentations
• Update parents/ students with course progress
• Input results

2. Customer Service

• Support with organising events/ activities for students
• Handle students’ requests/ complaints on a daily basis
• Prepare and do customer survey (via hardcopy form and telesales)
• Call absence
• Visit class (For Adult Course)

3. Manage student folder

• Update student list daily
• Manage enrolment document
• Update and manage student information
• Check and follow up all requests till the end
• Manage transfer fee/transfer class/save fee document