Customer Service Specialist
Mô tả công việc
· Deal directly with customers either by email, telephone, electronically
· Respond promptly to customer inquiries
· Handle and resolve customer complaints
· Process orders, forms, applications and requests and close deals with customers.
· Organize workflow to meet customer timeframes
· Direct requests and unresolved issues to the designated resource
· Manage customers' accounts
· Keep records of customer interactions and transactions
· Record details of inquiries, comments and complaints
· Record details of actions taken
· Prepare and distribute customer activity reports
· Maintain customer databases
· Manage administration
· Communicate and coordinate with internal departments
· Follow up on customer interactions
· After sales services are required as the Customer Life Value is over years.
· Team up with co-workers to ensure proper customer service
· Assist colleagues whenever necessary
Yêu cầu công việc
· Proven customer support experience or experience as a client service representative
· Strong phone contact handling skills and active listening
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
· Excellent English competencies, especially writing, and reading.
· University graduation
Phúc lợi công việc
· Salary: max 9,000,000 VND Gross.
· Income: up to 15,000,000 VND
· Monthly Incentives.
· 13th month salary bonus.
· Parking and meals allowance.
· Insurance in accordance with the Labor Law.
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Nộp đơn dưới đây
Công ty Cổ phần Công nghệ Giáo dục MAAS
08/01/2021
Tp Hồ Chí Minh
Nhân viên/ Có kinh nghiệm
Chăm sóc khách hàng
Tiếng Anh
Đại học
2 năm
Nam nữ, từ 25 tới 28 tuổi
Công ty Cổ phần Công nghệ Giáo dục MAAS