Customer Service Supervisor
Mô tả công việc
- Monitoring and evaluating employees' work
- Manage/ monitor/ support agent in daily operation to ensure daily/ weekly/ monthly KPI
- Support knowledge and support information about technical, electronics for agents
- Develop plans for training and re-training for employees
- Support to resolve complaints with customers according to job requirements
- Experience in quality support and training, operational management in the field of customer care (priority for Technical)
- Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving.
- Provide Activity Report as Team performance report daily, weekly and monthly bases.
- Check attendance, calculate incentives for agents.
- Other tasks assigned by OPD
Yêu cầu công việc
- At least 01 year experience as outbound, inbound, chat Supervisor/Team Leader (directly manage a team).
- Fluent English (both verbal and written)
- Data-driven, self-motivated, can-do attitude, supportive mindset
- Good at planning and organizing, communication, presentation, interpersonal and problem solving
- Work independently and proactively take on new responsibilities
Phúc lợi công việc
- Salary: Negotiate – based on actual ability of candidate
- Annual leave 18 days
- Annual salary increase
- Social insurance, health insurance, unemployment insurance in accordance with the law
- Health care (PVI) insurance package.
- International, fair and transparency working environment.
- The 13th month salary regime
- Annual company trip
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Nộp đơn dưới đây
Tp Hồ Chí Minh
Trưởng nhóm / ban
Chăm sóc khách hàng
Nam nữ, từ 28 tới 35 tuổi