Ecommerce Manager

- Leading and managing company's online store and working with cross functional teams and external parties to manage all aspects of EC business.
- Making business plan, content strategy and development, promotion and campaigns, online marketing, merchandising, e-Commerce platform, website analysis, customer service satisfaction.
- Manage schedule, cost, recruitment and vendors.
- Manage and develop E-Commerce’s strategy and business plan including drive sales growth by generating traffic, maximizing conversion and profitability.
- Be responsible for the entire E-Commerce budget, business result with managing P&L including tracking all costs and revenue associated with the website.
- Analyze E-Commerce site, decide and prepare contents (category, products & banners), check & control local warehouse situation, manage irregular inquiries from customer center, plan multi-channel digital activities to boost traffic, and make sure everything is on track to maximize sales & profit.
- Need deeply co-work with Store Operation, Merchandising Planning, Inventory Control, Logistics and Warehouse team to ensure the sales and distribution are maximized to achieve weekly, monthly & annual targets.
- Initiate the platform and strategy of customer relation management by analyze the customer’s purchasing behavior through company's website and ensure the service quality of product delivery to customers. And be quick responses to any customer inquiries with proper manner
- Manage and educate all members in E-Commerce Department;