Network Operations Center Operator (N.O.C)

Công ty TNHH MTV IPSIP Việt Nam

Mức lương: Thỏa thuận Kinh nghiệm: 2 năm Nơi làm việc: Tp Hồ Chí Minh

Trình độ: Đại học Đã hết hạn

Nộp đơn Lưu việc làm

Mô tả công việc

The NOC covers three main roles:
1. Ensures an activity’s continuity of service, without interruption
2. Monitors systems and networks equipment
3. Provides a technical client support service
Tasks and Responsibilities:
・Manage and maintain the monitoring systems
・Fault handling and escalation (identify and respond to systems and networks’ problems, direct liaising with clients, follow-up of incidents until they are solved)
・Prepare daily reports regarding clients’ infrastructure status. Ensure that all required documents are complete and accurate. Support clients in their daily activities to ensure them a continuity of activity without interruption.
・Ability to recognize emergency situations and respond accordingly. Analyze incidents accurately to solve these quickly.
・Maintain the required knowledge up-to-date
・Maintain the technical documentation, the processes and procedures used for daily operations
・Develop network and system administration’s knowledge and skills ・Work in rotation shifts (cover 24 / 7 / 365)

Yêu cầu công việc

・Good command of English or French (speaking, listening, reading and writing)
・Work in team, in an autonomous way
・Knowledge about networks
・Strong analytical skills, ability to collect and interpret data from various sources
・Ability to assess and prioritize faults, and to respond or escalate these accordingly
・Capacity to work under high pressure

Phúc lợi công việc

You will find at IPSIP Group:
・ Competitive income, Annual salary reviewed based on performance;
・ International and multicultural environment;
・ Investment in training and International Certification;
・ Opportunity to boost your career;
・ Extra personal Health and Accident Insurance