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Store Manager

Công Ty TNHH Watsons (Việt Nam)

Mức lương: Thỏa thuận Kinh nghiệm: 5 năm Nơi làm việc: Tp Hồ Chí Minh

Trình độ: Trung học Đã hết hạn

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Mô tả công việc

Job Purpose
Responsible for managing the overall function of the store to successfully deliver store’s KPIs. To enhance customer satisfaction, meet sales and profitability goals, manage staff effectively and taking care of the day to day operations of the store and ensures max store profitability.
Responsibilities
Sales Management:
Manage the store performance to achieve target of sales and all KPIs related to sales
Communicate goals, sales plans, and sales results to employees in the field
Monitor sales target by daily, weekly, monthly, quarterly and annually
Analyze sales and do the action plan and ensure team is well communicated
Coordinate and support company activities to drive sales
Plan for promotion and sales target achievement with superior
Responsible for cost control at the company level
Manage monthly and annually budget that received from superior
Communicate goal, cost control plan and results to employee in the field
Define and control the factors to achieve the target
Inventory management:
Monitor store inventory by weekly basis as company KPI
Communicate budget, inventory control plan and results to employee in the field
Ensure inventory is always accuracy by strictly comply to Operations Inventory Procedure such as Gap Check, Cycle Count, Stock Adjustment and Stock Take
Store document management
Prepare and monitor subordinates' work on the document in accordance with Operations Procedure/Guidelines, such as sales recording, money depositing, goods ordering/ receiving /returning and writing off
Review the principles and practices of the Operation Manual, ensuring that all staffs are able to follow correctly
Introduce and support the documentation required by the company to staff
Action plan is in place and ensure
Prepare a weekly roster for the staff team is well communicated
Analyze store performance (Store Operating Profit)
Analyze performance from Store Operating Profit report (SOP) with superior
Action plan is in place
Meeting and communicating
Attend Operations meeting such as Store Manager Meeting to acknowledge company strategy, policies, goals, performance and so on
To do internal store meeting/communicating with team to ensure employee know goals, KPIs, store performance, news, action plans and so on
Collaborate with other departments to support work or solve problems
Collaborate with other departments to support store team in order to improve sales, improve productivities, work effectively and efficiency, deliver better services or to solve problem
People management and people development
Work with HR to close turnover gap
Do exit interview for all resigned staff
Manage duty roster effectively
Introduce and teach staff of work skills, services, and periodic follow-up
Supporting and developing the staff with related departments
Performance review
Analyze KPI results for each half year and annual
Analyze the defects and correct them for any non-performance
Evaluate the subordinates half year and end year
Advise and comment for subordinators’ improvement
Maintain store standard and merchandise standard
Maintaining store arrangement standards follow by VAS
Check and maintain working standards follow by Operations Manual
Store asset and equipment are in good condition
Plan, manage, and store arrangement for the promotion by follow promotion guideline
Merchandise are displayed properly following store Planogram

Yêu cầu công việc

Vocational Diploma or High School with at least 1 year of working experience in retail business
At least 5 years of working experience in retail business
Effective leadership and the ability to motivate others
Good communication skills and selling skills
Patience and high responsible
The ability to plan and priorities workloads and delegate accordingly
Customer focus
The ability to multi-task and work under pressure
Analyze and evaluate skills
Good command of computer skills