Tuyển Customer Care Manager (Trưởng Phòng Chăm Sóc Khách Hàng)
Mô tả công việc
- Customer care staff management, training and guidance on product knowledge and customer care skills
- Manage and be responsible for all activities of the Customer Care Department, call center and settlement of customer complaints
- Evaluate customer satisfaction with the company, department and staff
- Deploymenting customer care policies, programs and procedures for employees
- Check the implementation of each employee's goals. Regularly evaluate, plan to adjust and support employees to achieve goals
- Proposing solutions and strategies to retain customers
- Regularly or irregularly reporting on customer service activities
- Carry out other tasks as assigned by the Board of Directors
Yêu cầu công việc
- Graduating from university
- Fluent in English or Chinese
- At least 4 years of experience in the same position and 1 year of management (or higher) in finance
- Withstand high work pressure
- Honest, hard-working
- Ability to establish relationships and handle conflicts and complaints
- Skill of making and analyzing reports
- Communication skills
Phúc lợi công việc
- Probationary: 100% of official salary - Salary: negotiate
- The dynamic, youthful, friendly and professional environment has opportunities for advancement
- Office available laptop, headset. Fully equipped: water heater, microwave, instant noodles, soft drink, ...
- Lucky money for birthdays, holidays, weddings
- Team building, annual vacation tourism
- Work time: 5day/week, an eight hour day
- Quarter reward, Tet holiday bonus
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Nộp đơn dưới đây
Công ty TNHH VietNam Trusting AI
12/11/2019
Tp Hồ Chí Minh
Trưởng phòng/ Quản lý cấp trung
Chăm sóc khách hàng
Tiếng Anh hoặc Tiếng Trung
Bất kỳ
Đại học
4 năm
Nam nữ
Công ty TNHH VietNam Trusting AI