Tuyển Customer Service Agent

Handle customer request:

- Responds to customer request sent to office, telephone, fax, mail, (visit)

- Call the customer to confirm the information about the order

- Receive and handle customer requests for Nespresso products and services via phone, email, and other channels.

- Receive and process enquiries from customer on the complaint and warranty. Consult the product information, inquiries and guide customers to order steps. Gather information, feedback from customers during the support process.

- Able to identify customers’ needs and advises them depending on their request or transfers the call to the right person to do so

- Proactively initiates contact with targeted accounts to propose products & support sales

- Guaranties customer a professional and timely service:

- Guaranties customer satisfaction handling professionally their request (proper phone etiquette, make sure all request are being treated on time)

- Produces reports accurately and on time in order to minimize mistakes and delays

Handles administrative tasks:

- Document each customer request:

- Records all customer request for reference by using the tools provided

- Reporting

- Records unfulfilled customer orders, customer complaints, and reports them to relevant parties