Tuyển Process Trainer (Customer Service Department)
Mô tả công việc
(70%)
- Train agents on product and process, as and when there are NHT batches
- Monitor batches of more than 20 agents and managing retention during training
- Responsible for achieve training conversion target(training throughput)
- Maintaining Data as per training Processes
- Building and redesigning training materials suitable for Onboarding and refresh training.
(30%)
- Work closely with Ops and Quality team design action plans to plug areas of opportunity
- Demonstrating innovation in training by carrying floor requirement into classroom training.
- Should be able to drive key performance metrics related to training
- Proficient with MS Office
- Production hours to be given weekly in the absence of NH training
Yêu cầu công việc
- At least 2 years experiences in Process training in BPO industry.
- Good Presentation and content delivery skills
- Good inter personal skills, Good in Inspiring and motivating people
- Good Knowledge of basic company policies
- Excellent communications skills
- Must have the ability to work under pressure & in an unstructured environment.
- Must be flexible to work in 24X7 environment.
- Good technical knowledge
Phúc lợi công việc
- Trao đổi khi phỏng vấn
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Nộp đơn dưới đây
Từ khóa:
Process Trainer
Công ty TNHH Vietnam Concentrix Services
04/05/2020
Tp Hồ Chí Minh
Nhân viên/ Có kinh nghiệm
Kinh doanh - Bán hàng
Bất kỳ
Cao đẳng
2 năm
Nam nữ
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Công ty TNHH Vietnam Concentrix Services