Academic Manager (Tiếng Nhật JLPT N2)

1. System efficiency

- Checking the efficiency of Center Schedule and Teacher Schedule.

- Ensuring IZUMI teachers exceed their maximum capacity of 21 hours of teaching / week or 14 classes/week.

- Checking the ACS of IZUMI centers to ensure the ACS meet the target of each course.

2. Minimize resign ratio

- Increase efficiency of centers by solutions and ideas trained to CMs.

- As the result of customer satisfaction is at high level, student resign ratio is kept at under 5% by increasing academic quality, teaching quality and methodology all the time.

3. Result of student through Customer Survey

- Promoters is always higher than 50%.

- Leading the product quality survey throughout all centers.

4. Teacher quality and talent improvement project

- By observation and training to ensure the quality of IZUMI teachers.

- Assisting new recruitment of teachers and part time teachers to ensure the quality of candidates and the efficiency of system.

- Deciding training demands and leading the training activities of Academic Department.

- Leading the team of Senior Academic Coordinator and Academic Coordinator.

5. Product Development and Improvement

- Working closely with Japanese specialist (having interpreter) to learn the upgrading of product.

- Report to BOD about product and people quality and suggest solutions to improve it continuously.

- Keep track of market demand to localize the product to fit to market demand.

- Research competitors to understand market trendy.

6. Represents for Academic Quality of IZUMI at a highest level.

- Controlling the product localizing process (including of: curriculum, text book, training, test, student result, etc...)

7. Evaluation & Reporting

- At all time AM should know and be able to report on all aspects of the Centre related to ensuring efficient and high quality operations.

- All academic members achieve their KPIs target.

- Having training, coaching and development plan for member if necessary.

- Organizing monthly workshops for teachers to improve their teaching quality as well as give teachers more opportunities to learn more from their colleagues.

8. Other tasks assigned by line manager/company

- Reports containing full analysis and actions planned/taken are submitted according to timelines set by line manager.