Business Applications Analyst

Công ty Trách Nhiệm Hữu Hạn Dự Án Hồ Tràm

Mức lương: Thỏa thuận Kinh nghiệm: 1 năm Nơi làm việc: Bà Rịa - Vũng Tàu

Trình độ: Đại học Đã hết hạn

Nộp đơn Lưu việc làm

To support The Grand technology purpose of “Great Technology, Great Productivity, Great Service and Great Investments”.
To implement and maintain The Grand Strategic Plan for Information Technology inclusive of all property level systems.
- Business Applications
- Communications
- Education
- Development
To ensure our Associates are fully educated in the use of our Information Technology systems thus ensuring
- maximization of Productivity and Efficiency
- maximisation of Guest Satisfaction
- maximisation of Profit and Return on investment for our owner
- maximisation of features and functionality
Manages Business Applications of the hotel and develops a continuous process of education for the operational users. Maintain professional relationships with the product vendors to maintain the Service Level Agreement and maximize service delivery and customer satisfaction.
Specifically within the prescribed area of operations for the role.

Reporting Line

Specific Responsibilities

Application and Database

Provides quality review and audit processes for the hotel in respect of all elements of the Business Application operation and works with the hotels on plans to improve usage of and productivity from these tools.
Responsible for responding to the user’s requests for general help, troubleshooting, installation, upgrade and maintenance of all Business Applications.
Is a source of information for the broader on best practices for usage of Business Applications hotel in terms of Business Applications and maintains information libraries and collateral to support propagation of these applications throughout the hotel. Provides on-going advice and recommendations
Provide a second level of support for hotel business applications and liaise with vendors to support hotel service levels for technology.
Responsible for all systems and data backup of Business Applications Databases and User’s data files. Undertakes periodic testing by restoring from the backup to verify data integrity as part of disaster recovery procedure.
Constantly monitor and ensure maximum security of the Business Applications electronically/physically from any internal and/or external sources and establish effective disaster recovery contingency plan in case of system failure.
Manage the upgrade path and deployment of features and functionality of Business Applications through effective patch management releases by the respective application vendor

Systems Security

Administer and monitor the user access activity log of network, applications servers and databases. Review system logs and application user log of any activities found to be not in compliance with the hotel policy and procedure and take action according to the policy.
Enforce Information Technology policies/procedure with respect to Business Applications and the download/install/use of unauthorized Software and misuse of hotel IT resources.

Training and Education

Develop the education process and programs required to provide associates with up to date and on-going usage of hotel Business Applications.
Foster an education focused IT organization focused on delivering on-going productivity and efficiency from hotel Business Applications
Develop and lead a team of Business Application champions from each application user group and schedule contact time on a monthly basis to build business relationships and professionalism with the operation.
Identify the needs of training and education for the user group and develop a continuous process of improvement by learning from the Business Application champion in coordination with the PIE Department.
Further the education of hotel technology resources through relevant courseware and education programs that increase the exposure and capabilities of the team.
Attend Courses and IT Seminars in order to constantly update his know-how of the systems in use in the hotel and Information Technology in general.

General Responsibilities

Maintain a professional relationship among the IT Team. Involve and identify the need for IT team assistance and work as a team. Replace each other’s responsibilities when instructed by the Head of IT.
Maintain professional relationships between the hotel and the vendors with regards to the SLAs (Service Level Agreements) and Service Delivery.
Monitor all Business App

Have demonstrated proven ability in the management, development or use of information technology.
Have a strong education and audit background and possess the ability to analyse business processes and match technology functions.
Experience in the delivery of education programs and content to a user audience.
A working knowledge of hotel Property Management Systems including System Setup, LAN Set-up, Project Management, System Configuration, Installations and System cutovers.
Proven record of success in an equivalent IT or operational role in an equivalent Hotel environment to The Grand.
To have a strong proven track record of effective client relationship management with business partners in the field of Hospitality Information systems. Previous working experience as a Business Application Analyst, operational Department Head or vendor product specialist.
Possess working knowledge of hotel management business applications, Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.
Good working knowledge of MS Office Suite. Familiarity with other office automation packages is preferable.