Cần tuyển Senior Officer

1. Qualification and Experience

• Qualification: University degree in economics, finance, medical, law or equivalent
• Experience: At least 01 years relevant Claims

2. Competencies

2.1: Behavioral

• Communication: Proactively draws up and distributes information, anticipating readers’ reaction
• Cooperative attitude: Promotes team spirit and solidarity and actively seeks cooperation, both inside and extending beyond the team itself.
• Customer orientation: Anticipates customers’ wishes, goes the extra mile and is regarded as a constructive business partner.
• Result orientation: Makes use of every opportunity to surpass the anticipated results and also encourages others accordingly.
• Learning capabilities: Seeks and creates learning possibilities for himself/herself to develop and to learn from and with others. Helps and motivates others to learn.
• Strategic thinking: Charts course within own professional area and provides ideas for the direction and development of the organization.
• Planning and organization: Plans, coordinates and direct various kinds of activities, both for himself/herself and for others. Works out systems or procedures that make it easier to achieve the goals.
• Change orientation: Encourages the necessary changes in own or adjoining professional areas and helps with their implementation.
• Entrepreneurship: Develops or encourages the development of new products/services on the basis of a good insight into market developments and the company’s strengths and weaknesses.

2.2. Functional / Technical

• Assess Major Claims requirement: Understand the TnC, follow the processes to meet TAT and SLA, proacrtive evaluate customer requirement and make the right decisions, communicate effectively with customers. Customer centricity thinking. Have good teamwork spirit and can work independently
• English skill: At least Good reading and wrtting skill
• Computer skills: PC literate in Windows Office (Word, Excel, PowerPoint)

3. Interpersonal Interactions

3.1. Internal

• Manager of Claims
• Operations Director
• COO
• Other Operations teams and managers
• Other MBAL domains: Marketing, Compliance & Legal, Sales (Agency, Bancassurance and other, new channels), Product Development, IT, etc.

3.2. External

• Policyholders
• msg/SAP and other software companies, agencies, MB Digital department, and other vendors and solution providers
• Counterparts at MB, Ageas, MTL