Chuyên viên đào tạo Telesales (Telesales Trainer)

WHAT YOU DO:

• Receive training requirements from Call Center, analyze training needs, set up and carry on training courses about sales skills & soft skills to Sales & Customer Service teams;
• Support to train orientation courses, coordinate and collaborate with the other non-sales departments and support the implementation and rolling-out of other ad-hoc internal training projects or programs;
• Collaborate with Product Development team to be updated new products for compiling, preparing, maintaining & updating training materials/tools for training ensure that the materials/tools always are updated and ready before performing training courses;
• Drive behavior change by constantly interacting with Management stakeholders, monitor and assess the quality after training to improve training quality or set up re-training courses;
• Build up a reporting system regarding training activities & assessment system before and after training;
• Participate to set up and propose training budget every year and control training budget in line with the budget approved;
• Facilitate engagement program, support internal event ideas;
• Perform ad-hoc tasks assigned by Call Center Manager.