Claims Investigation Senior Specialist

Department: Claims/ Operations
Reports to: Claims Manager/ Claims Investigation Supervisor

Job Scope / Position Summary:
The role is designed to carry out claim investigation in accordance with Company’s guidelines and principles; ensure service TAT, quality and productivity.

Main Responsibility
• Justifying the validity and completeness of claim file
• Giving out approprate requirement for information, documents and investigation
• Making investigation plan and then executing the plan
• Collecting, validating and judging proof of evidences
• Providing excellent service to customers, agency force, authorities and others
• Handling customer’s complaint
• Monitoring pending claims and ensuring service TAT
• Taking charge of other tasks/projects as and when assigned by Claims Manager: support Administration tasks when having high volume.

Key Result Area:
- Service TAT
- Claim investigation quality
- Claim investigation productivity