Cửa Hàng Trưởng (Store Manager)

1. P&L Management:

• Support Retail manager to plan to grow sales in the store.
• Support Retail manager to develop an annual budget that keep track of all expected expenses and sales.

2. Sales management and sales service:

• Ensure that all customers are served properly.
• Cooperate with Retail manager to develop sales strategy based on market trends, sales goals and invemtory control.
• Implement this strategy with a quality-oriented sales policy and customer service.
• Ensure that all sales teams fully understand the sales strategy and apply it.
• Ensure good after-sale services.
• Support the Retail Manager to prepare a sales budget every 6 months.

3. Operation:

• Check the staff’s cleaning, general display and uniform.
• Inventory and control import and export of goods.
• Control stock and order.
• Check out the promotions at the time of application and persistently disseminate to employees.

4. Purchase:

• Execute a suitable purchasing strategy, based on the specifics of the store (demand, inventory, and sales goals).

5. Inventory:

• Proactive inventory management to increase sales.
• Always fully aware of the inventory of all product lines and report promptly to the Retail manager, predict product accumulation and shortages, and maintain as reasonable as possible.
• Optimize in-store sales by ensuring inventory is available, and regularly rearranging goods in the store.

6. Knowledge of goods and products:

• Train the sales team to develop the right sales skills.
• Maintain an image of the store and the environment with the company that sets its standards of day-to-day operations.
• Ensure product knowledge and theme of season & year and responsible for training staff to understand product knowledge.
• Develop a training plan and make recommendations to the Manager every year.

7. Customer Service:

• Ensure that each member of the Sales Team provides an excellent service to each customer entering the store, consistent with the Brand's customer service standards.
• Sales growth through suitable services for all customers.
• Always be present and resolve internal problems at the store in case of a conflict.

8. Team Management:

• Responsible for allocating business goals, scheduling work schedules for employees.
• Promote the sales team to serve all customers according to specified standards
• Supervise and maintain high quality staff.
• Track each employee's performance.
• Ensure that the team is properly trained on a regular basis to develop customer service, product knowledge and sales skills.
• Monitor and ensure the allocation of employee leave schedule according to the regulations of the Company.
• Create teamwork, discipline and mutual respect, as well as dedication and loyalty to the Company.
• Ensure all team members receive the right support to reach their best potential.

9. Sales Management:

• Ensure that processes and systems are clearly understand, run smoothly, and comply with the ever-changing needs of sales operations.
• Support the Retail manager according to the Company's process of handling sales reports.

10. Communication:

• Deploy all communication activities as instructed by the Marketing department in relation to the store as required.
• Propose to Marketing all communication activities that can help achieve the store's sales goals.
• Always be a brand ambassador for all store visitors and to ensure that each member of the sales team acts as the brand ambassador.

11. Asset Management:

• Responsible for the management and maintenance of the store's assets.
• Responsible for timely reporting to the Retail manager to fix problems that do not affect sales activities.

12. Team Training:

• Responsible for guiding and training new employees in accordance with the Company's regulations and procedures.
• Train employees in sales skills, customer communication and other skills.

13. Other jobs as assigned by the Direct Manager.