Customer Service Officer

- Efficient & high-quality implementation of customer care at the center. CSOs are responsible for customer care to all internal and external customers.
- Reporting
+ At all times CSOs should know and be able to report on all aspects of the responsible areas related to sales and customer service efficient and high-quality operations.
- Communication
+ Communicate well with other CSOs and ECs and staff from other departments in the center including teachers, EFL admin staff, tea ladies, security guards and etc.
- Continuous Improvement
+ Identify opportunities to develop, improve and add value to Apollo’s Centre Operations in line with the strategic goals of their center (s) and the organization.
- Other duties assigned by the Centre Manager