Mô tả công việc

• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Responsibilities:
• Accepting order inquiries from customers or clients and responding with follow up queries: quotation, order, control inventory and shipping schedule to customer;
• Corporate with other departments, vendors and forwarders;
• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries;
• Following up with customers to ensure high-level satisfaction and determining future requirements;
• Process documents related to Import-Export, Custom and payment process (Bill, Invoice…);
• Record details of inquiries; making weekly, monthly sale and inventory report to managers;
• Communicate and coordinate with internal departments;
• Follow up on customer interactions.

Yêu cầu công việc

1. Education & Knowledge: University degree, prefer major in economics, marketing, finance or equivalent;
2. Experience: at least 3-5 years of experience in customer service field, especially in electronics industry;
3. Foreign language skill: English (advanced level: both written & spoken); Chinese communication is a plus;
4. Computer skill: good at Excel, data analysis & reporting;
5. Other skills: Good communication & negotiation skill, good problem solving skill, good customer service skill;
6. Character:
- Proactive and ambitious to develop a career in an international company;
- Honest, flexible to adapt to different work environments;
- Patient & resilient to deal with customer.

Phúc lợi công việc

- 13th month salary and Yearly Performance Bonus
- Saturday and Sunday off work
- Shuttle Bus from Hanoi - Company - Hanoi

Cách thức ứng tuyển

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Logo Công ty TNHH Amphenol Communication Electronics Việt Nam Công ty TNHH Amphenol Communication Electronics Việt Nam
Nhà xưởng số 1, Lô CN2-4 và CN9-7, Khu Công Nghiệp Yên Phong - Xã Yên Trung - Huyện Yên Phong - Bắc Ninh.

Ngày đăng tuyển
01/02/2024

Nơi làm việc
Hà Nội, Bắc Giang, Bắc Ninh

Cấp bậc
Nhân viên/ Có kinh nghiệm

Ngành nghề
Chăm sóc khách hàng

Kỹ năng
Customer Service, Communication, Shipment Planning, Shipping Documents, Customer Satisfaction

Ngôn ngữ trình bày hồ sơ
Tiếng Anh

Trình độ học vấn
Đại học

Kinh nghiệm làm việc
3 năm

Ứng viên
Nam nữ
Customer Service Specialist
Công ty TNHH Amphenol Communication Electronics Việt Nam
Nộp đơn