Customer Service (Support)

Công ty TNHH Một Thành Viên The One Vietnam

Mức lương: 8 - 12 triệu Nơi làm việc: Tp Hồ Chí Minh Trình độ: Cao đẳng Đã hết hạn

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Nộp đơn Lưu việc làm

Consulting services to the customer’s inquiries via email, live chat, phone, etc.
Providing a polite, professional and accurate communication
Handling and resolving customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Collecting or delivering dossiers from/to customers;
Filling in relevant forms;
Perform customer verifications
Contacting and updating with authorities;
Write and post information to Social networks
Other activities to help customers finish the service

No working experience required
Candidate must possess at least a College Degree in Hospitality/Tourism/Hotel Management, Human Resource Management, Business Studies/Administration/Management, Commerce or equivalent
Logical thinking ability
Motivated and proactive
Careful and patient style of work
Strong written, listening, reading and speaking English skills
Ability to work under pressure
Good problem solving, collaboration, and communication skills
Negotiation skills

A friendly, dynamic and professional environment with great chances to learn new skills and gain valuable experience
Annual leave, insurance following Vietnam Law and as company’s regulations (social insurance and health care insurance, etc.)
Annual health checkup
Competitive salary based on your capabilities and contribution
Performance review once a year (including review salary, recognize employee’s efforts and identify development/improvement needs)
Outdoor activities with company support: company trip, team building, birthday gift, mid-autumn gift, 13th-month salary, Year-end party, etc.)
WORKING TIME: Can start asap, work in shifts (the staff is working at the office - shift 1 in 2-month probation, more detail will be discussed in the interview):
Shift 1: 8:00am - 5:30pm (work at office)
Shift 2: 5:00pm - 11:00pm (work at home)
Shift 3: 2:00am - 7:00am (work at home)