Customer Service Training Manager (Local Only)

- Customer Service Training Manager will provide training for customer facing employees, partners and contractors to improve customer service. Their goal is to ensure that the training programs in place meet the needs of existing and new staff. As company expectations change or policies are created, Customer Service Training Manager plays a role in ensuring that the appropriate staff members receive relevant training so that they can perform according to company expectations.
- The customer service training manager will also work with customer excellence and Human resources to develop training materials to improve internal customer service in other department within the company.
- The Customer Service Training Manager role is to design and create and effective training solutions that enhance the business' unique culture, growing the reputation of the company and to enable the company’s future vision.
* Main Responsibility
- Create a training plan and implement training solutions to Customer services, Sales, agency;
- Create and update materials for customer service training;
- Conduct training for new joiners and exiting employees;
- Create a training plan for opening the Sales Gallery and a plan to evaluate level of service after that;
- Process feedback and evaluate the effectiveness of training programs, work to modify existing programs to improve them or create new programs;
- Create a team of Trainers to ensure employees are following customer services standards;
- Create a training matrix to managing training plans;
- Act as a role model demonstrate standards in behavior in every interaction with colleagues or customers;
- In-charge of customer service workshop;
- Regular check the Sales Galleries to maintain and manage highest level of customer service;
- Testing, monitoring and recognizing training results;
- Plan, organize own work to meet deadlines.