Legal & Compliance Supervisor

1. Admin Cases Enforcement:
- Based on issue/complaint of clients to consult and get advice/request from other teams
- Collect & analyze data, work with complainant, and conduct meeting with clients
- Initiate meetings with related teams to check the impact award/reward/system for proposal to the Manager or self-decision making.
- Report to line managers to raise the proposal/ suggestions for action plan if it’s a high pin level or complicated case.
- Enforcement process for delivery decision, follow up strictly if any appeal
- Make sure all cases are 100% recorded, data for weekly and monthly report to local and global Team.
2. Amagram (Amway's magazine) & Facebook Content:
- Create content For Basic Rules in Amagram monthly.
- Build and delivery case study based on frequent violation of clients for Facebook.
- Control and manage feedback of clients on Facebook and other digital communication channel as well as meeting in person with clients
3. Report & System:
- Work with team for Global report on weekly, monthly, quarterly basis. Attend the bi-weeks report with Global, Monthly meeting with GM & Legal team.
- Manage & send out Rule’s report to Sales, Admin,... monthly.
- Check client’s status & work with related teams to update data to Hybris system.
4. Communication & Consultant:
- Create the new methods of Rules Communication to ensure client engagement and understand about Rules of Conduct values.
- Best practice model sharing via Games, Contest to attract clients to comply with Rules of Conduct, then support clients to build the sustainable businesses.
- Build and deliver story content for Basis Rule in form of Comic.
5. Social Listening:
- Receive assignments from Global & other affiliates, take relevant actions and update to the Tracker tool
- Report to Management about the market trend, sensitive information, work with Public Affairs and Sales team to check the information
6. Supporting:
- Support team to collect questions of clients, communicate with clients through Training sessons by online platform.
- Support in checking the Rules issues for Recognition List, Attendant List, ALS Tracking List, Qualification list of other departments before the start of the event.
- Support Operation Department to check the New/Re-application of clients in 3 months/6 months/2 Years (In average, there are 50 cases/month)