Nhân Viên Chăm Sóc Khách Hàng (Customer Service Officer)
Mô tả công việc
Re-enrollment:
- Responsible for re-enrollment monthly target
- Fill up classes with students to meet the minimum number of students in each class
- Do re-enroll and care call
- Consult extra course at AEG
Course Administration:
- Prepare and maintain class folders
- Manage class information/schedule: open, cancel, delay, start date, end
date, term/final test, parents meeting Deliver product presentations
- Update parents/ students with course progress
- Input results
Customer Service:
- Support with organizing events/ activities for students
- Handle students’ requests/ complaints on a daily basis
- Prepare and do customer survey (via hard copy form and telesales)
- Check attendant Call absence
- Visit class
Admin Tasks:
- Update student list daily
- Manage enrollment document
- Update and manage student information
- Check and follow up all requests till the end
- Manage transfer fee/transfer class/save fee document
Yêu cầu công việc
- Graduated College/University in Economics, Business Administration Foreign Language or equivalent fields
- At least 1 year(s) of working experience in the equivalent positions
- Strong customer service skills
- Good communication and persuasion skills
- Problem analytical and solving abilities
- Good at English
Working Location:
- AEG - 673 Nguyen Huu Tho Street., Phuoc Kieng Ward, Nha Be District, Ho Chi Minh City
- AEG - 190 Quang Trung Street, Ward 10, Go Vap District, Ho Chi Minh City
Phúc lợi công việc
- Competitive basic salary + bonus
- Professional and holistic training
- Creative, supportive and competitive colleagues
- 12 days annual leave + 4 days sick leave
- Insurance is paid in full salary
- Discount on English courses for IELTS preparation at AEG Vietnam
- Discount for employee' children
- Other benefits: laptop, telephone, uniform, free employee parking
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Nộp đơn dưới đây
Chi nhánh Công ty Cổ phần AEG - Việt Nam
08/06/2021
Tp Hồ Chí Minh
Nhân viên/ Có kinh nghiệm
Bất kỳ
Cao đẳng
1 năm
Nam nữ
Chi nhánh Công ty Cổ phần AEG - Việt Nam