Nhân Viên Chăm Sóc Khách Hàng (Customer Service Officer)

Re-enrollment:
- Responsible for re-enrollment monthly target
- Fill up classes with students to meet the minimum number of students in each class
- Do re-enroll and care call
- Consult extra course at AEG
Course Administration:
- Prepare and maintain class folders
- Manage class information/schedule: open, cancel, delay, start date, end
date, term/final test, parents meeting Deliver product presentations
- Update parents/ students with course progress
- Input results
Customer Service:
- Support with organizing events/ activities for students
- Handle students’ requests/ complaints on a daily basis
- Prepare and do customer survey (via hard copy form and telesales)
- Check attendant Call absence
- Visit class
Admin Tasks:
- Update student list daily
- Manage enrollment document
- Update and manage student information
- Check and follow up all requests till the end
- Manage transfer fee/transfer class/save fee document