Operation Manager

Công ty TNHH Dịch vụ số Digilife Việt Nam

Mức lương: Thỏa thuận Kinh nghiệm: 5 năm Nơi làm việc: Hà Nội Trình độ: Đại học Đã hết hạn

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Nộp đơn Lưu việc làm

Mô tả công việc

- Develop and implement Operating Procedures following the respective Business Services Operating Model; highlighting any local procedures and ensure compliance with group policy and local regulations.
- Be responsible for planning and prioritising of day to day services across teams and ensuring the teams deliver in line with its demand statements
- Establishes targets for several teams to meet overall goals in Service Quality
- Build dashboards/reports for all Operation activities supporting the process of making business/ operation decisions.
- Be accountable for the timeliness and transparency of the cascade of communication across teams.
- Be responsible for identifying opportunities to improve service Quality across teams.
- Improve Operations tool or system, reduce manual task, minimize human error by enhancing system/tool, revise SOP or any suitable solution.
- Be responsible for the coaching and development of individual team members and the overall development plans of the teams
- Recruit team members within agreed headcount plans as directed by the Line Manager
- Respond to all escalations, resolving or escalating all issues with operational effectiveness in a timely and appropriate manner.

Yêu cầu công việc

- Qualification: Bachelor degree - in related Management, Business Administration field
- Language Skills: English Upper Business level
- Age: 30 - 40 years old
- At least 5 years experience as an Operation position, 3 years experience in leading and management with a size of 20 members.
- Experience in Banking/ Fintech/Retail … is prefered.
- Experienced as a legal consultant is a plus.
- Outstanding organizational, planning and problem -solving skills with the ability to prioritize multiple issues and produce solutions
- Data-driven management
- Compliance and regulatory requirements, policy creation skill.
- Possess a clear vision and personal drive to optimize business and customer value
- Proven track record towards high level of customer service
- Strong leadership skill, detailed -oriented, effective communication skills and interpersonal skills.

Phúc lợi công việc

- Negotiable salary according to qualification (13th month salary + KPI Bonus) ;
- The working environment is open, energetic and professional. More opportunities for career promotion;
- Free Food & Drink: Providing lunch, Fresh fruit/cake, Coffee,Tea & Beer.
- Full benefit with social insurance. Annual health check and PTI insurance under the company's own policy;
- Employee Relationship: company trip, monthly team building;
- Leave Paid: 12 days for annual leave;
- Working time: Monday to Friday (8:30 AM - 5:30 PM).