Sale Admin

• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Provide pricing, quotation and delivery information.
• Perform customer verifications.
• Set up new customer accounts and update or maintain customer’s databases.
• Process orders, forms, applications and requests.
• Work with technical team to organize workflow to meet customer timeframes.
• Direct requests and unresolved issues to the designated resource.
• Manage customer’s accounts and service contract schedule documents.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complaints.
• Record details of actions taken.
• Prepare and distribute customer activity reports.
• Manage administration.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions, handle walk in sales, cool call.
• Provide feedback on the efficiency of the customer service process.

* Work Location:

• Tòa nhà Tecapro IT, Cộng Hòa, Phường 12, Quận Tân Bình, HCM