Service Training Supervisor
Mô tả công việc
- Supervise a team of Training & Development Specialists
- Be responsible for operation training plan, implimentation, effectiveness and trainer quality control
- Identify current and future training needs related to behavioral trainings and competency – based trainings
- Design and deliver training programs to make sure operation team can meet customer service standards as Maison’s commitment with principles
- Follow up training effectiveness through in-class evaluations, in-store checklists, in-store evaluations, …
- Establish, review and recommend improvements on training policies and procedures.
Yêu cầu công việc
* Education:
- Bachelor’s Degree in appropriate field in Human Resource Management, Psychology, Hospitality, Economy or equivalent.
* Work Experience:
- At least 3 to 5 years in conducting Sales Training or Customer Service Training
- Preferably Supervisor/5 years & up experienced employee specialized in Training & Development or equivalent
* Functional skills:
- Current knowledge of effective training & development methods
- Vietnamese and English proficiency
- Excellent Presentation Skills
- Strong interpersonal and organizational skills
- Excellent written and oral communication and translation skills
- Proficient in MS office applications
* Other skills:
- Proactive and open minded. Service mindset
- Hands on and can do attitude
- Passionate about continuous learning
- Work well under high pressure and deadline oriented.
- Detail oriented, analytical and inquisitive
- Ability to work independently and with others
- Extremely organized with strong time-management skill
- Travel required.
Phúc lợi công việc
- Discuss when going to interview
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Nộp đơn dưới đây
Công ty Cổ phần Maison Retail Management International
01/06/2020
Tp Hồ Chí Minh
Trưởng nhóm / ban
Khác
Tiếng Anh
Đại học
3 năm
Nam nữ, từ 25 tới 35 tuổi
Công ty Cổ phần Maison Retail Management International