Tuyển Operations Manager (For Professional Services)

- The Professional Services Leader will lead the senior IT technical team to deliver project works/ solutions related professional services for Tek Experts’ clients. The Professional Services Leader will establish and manage the customer relationship, be responsible to define/ lead client professional service engagements and to develop new business opportunities.
- The Professional Services Leader will lead client discussions and develop engagement strategies to address client business needs. This role will also lead the contract negotiation/ manage day-to-day commercial and IT technical team activities, monitor progress for successful delivery of all project works/ solutions.
- Responsibilities:
- Manages the customer relationship road map from a strategic relationship perspective.
- Negotiates contract terms and/or amends established contract terms and Service Level Agreements (SLAs) with customers.
- Demonstrated strategic capability to look beyond the customer and understand the end market and industry.
- Owns the execution of operational SLA delivery and escalations.
- Responsibility for projects Profit & Loss (P&L) as well as Contract pricing.
- Defines/ Manages the Team organization structure and staffs appropriately for effectively support customer contract terms and SLAs.
- Manages the performance, developments, and rewards for direct reports.
- Full responsibility for continuous improvement of customer relationship performance metrics and customer satisfaction.
- May perform other duties and responsibilities as assigned.