Tuyển Outbound Manager

· Managing an Outbound team comprises of Supervisor, Training Leader, QA and Telesales in all aspects of a call center context.
· Supervising a dynamic team to support transcosmos’ Client managed services to team members through monitoring, briefing, coaching, and others.
· Planning and executing strategically to making sure all team members are actively involved and work closely to achieve team and individual KPIs
· Taking decision about problems that occurred in the entire program that supports service Contact Center transcosmos’ Client and its analysis.
· Reporting to General Manager/CC Director for any abnormalities in operation
· Developing personal performance and team members such as training, briefings, seeking information latest, and others
· Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments
· Doing the responsibility and authority in accordance with the business processes defined by transcosmos’ Client
· Provide Activity Report as Team performance report daily, weekly and monthly bases.
· Attending Weekly Meeting with Clients to share insights and highlights of operation.
· Attending to ad-hoc tasks as assigned by General Manager or Client.