Account Manager

* General Job Function
- She/He concentrates on communication with sales/agents and customers directly or indirectly, production units, product development and technical administration to make sure all activities related to order management is always under control.
* Responsibilities and Duties
- Supervising, monitoring and making sure that all orders are timely and correctly updated in the ERP order management system by his/her staff. The sales coordinator is responsible that all customer requirements and needs are timely and clearly communicated to all related departments within ScanCom.
- He/she is proactive in problem solving, training, big picture management and team motivation with the support and advice from the senior manager. Furthermore, he/she assists the senior manager on order, axapta procedures suggestions, implementation and continuous process improvement.
- Communicate directly or indirectly with customers in the market, as signed by Regional Sales Senior Manager (RSSM)
- Support RSSM to prepare and manage all required materials for meetings with customers either in Europe or Vietnam
- Support RSSM in meeting preparation in Vietnam
- Support RSSM with information on collections, marketing materials
- Response on customer request as fast as possible.
- Foresee, identify and solve problems, to ensure a smooth delivery.
- Take proactive action with agents/nso, customers and related departments
- Make sure that all changes are updated in the system properly
- Limit the mistakes by taking the training to staffs frequently
- Understand International Order Center procedures, implement and educate the staff, properly.
- Build close interaction between Own Manufacturing and Contract Manufacturing Production unit, QA, GPM, Product management and TD.
- Participate in customer meetings.
- Supports the Sales Assistant in troubleshooting by all daily activities. Transfers his experience and knowledge to the Sales Assistant.
- Ad-hoc projects as assigned by Senior Manager
* Internal working relationships
* ScanCom International production units:
- ScanCom Vietnam OM PU (Planning division)
- ScanCom Vietnam CM PU (Planning division)
- ScanCom Indonesia (Commercial manager)
* ScanCom International Sales
- ScanComl Sales Director
- ScanCom Sales (NSO+Agent)
* Other ScanCom Division:
- R & D Department & TD
- Environmental and Social Accountability department.
- Trade Finance Dept.
- Import Export Dept.
- Quality Assurance
- GPM Dept.
* External working Relationship
- Reporting Relationships:
- Superior:
- Regional Senior Sales Manager
- Subordinate:
- Sales Assistant
* Condition of Service:
- Work hours may frequently extend into overtime during high production season (November to March).