Customer Care Officer

ROLE PURPOSE:

• To provide an efficient and high quality service to customer to satisfy customer's needs and expectations within company's procedures/guidelines

• To deal with internal customers (All departments) and external customers (customers, business

partners) in order to get the assigned work(s) done and meet CC’s KPIs

• To give comment(s)/idea(s) on daily works to direct supervisor for process/procedure

update/improvement (if any)

• To be a good back up for CC Team Leader

KEY ACCOUNTABILITIES

• Assist Team Leader to initiate/create ideas/initiatives to contribute for the improvement of company’s bounce rate

• Providing a polite, professional and accurate communication in accordance with agreed service standards

• Promptly and accurately complete all related administration activities, in accordance with relevant service standards and to the customer’s satisfaction

• When customer requirement(s) are more appropriately, CC then dealing with relevant departments and refer them to an appropriate solution for customer

• Keep up-to-date on new or enhanced products/services in order to maintain a high quality service with accurate information providing to customer

• Participate and contribute to team meetings, training and quality workshops

• Others tasks which are assigned by CC Team Leader