Nhân Viên Chăm Sóc Khách Hàng
Mô tả công việc
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
- Attend the Executive Lounge and Executive Floor Reception (The Level).
- Ensure that GEX Director is kept fully aware of any relevant feedback from guests and, or, other departments.
- Demonstrate a high level of customer service at all times.
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Follow company brand standards.
Yêu cầu công việc
- College Degree or above.
- Vietnamese.
- Excellent level, written & spoken.
- English.
- Good level, written & spoken.
- Knowledge of third language is an advantage.
- Proficiency in Microsoft Office software: Word and Excel, PowerPoint.
- At least 4 years in international hotels in the same position.
Phúc lợi công việc
- International working environment.
- Attractive salary.
- 13th month salary.
- Birthday benefit.
- Special room rate as per Melia Hotels International policy.
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Nộp đơn dưới đây
Công ty Trách Nhiệm Hữu Hạn Dự Án Hồ Tràm
29/10/2020
Bà Rịa - Vũng Tàu
Nhân viên/ Có kinh nghiệm
Chăm sóc khách hàng
Tiếng Anh
Cao đẳng
4 năm
Nam nữ
Công ty Trách Nhiệm Hữu Hạn Dự Án Hồ Tràm