Tuyển dụng Ecommerce Outbound Supervisor

I. MAIN TASKS:
- Outbound: Fulfil orders to customers on time, with the right products and experience.
- Note: Here, the team also performs a QC of the item and updates the ETP.
1. Scope: QC, update ETP, print receipt, pack & tape, airway bill, handover to 3PL.
2. KPIs: Backlog, productivity, same day orders done.
II. GENERAL RESPONSIBILITIES
1. Strategic:
- Fully understand the strategy of the department and company
- Understand how the responsibilities and goals of the employee are tied to the department and company strategy.
2. Performance
- Fully understand and achieve individual KPIs (iKPIs) set by Manager
3. People
- Support a healthy and safe working environment that promotes collaboration and teamwork
- Help and teach others
4. Financial
- Contribute to the revenue-generating/cost-controlling activities of the team.
- Know the team’s revenue/budget performance in an ongoing basis
5.Operational
- Follow company processes, procedures, and policies (PPPs)
- Be proactive and resolve issues or escalate more difficult ones to your manager
- Maintain the security and safety of the office, employees and guests by keeping a watchful eye on the office, ensure all entrances are guarded or closed and locked at all times.